Customer Service Executive

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• Responding to customer queries in a timely and accurate way via phone, email or chat
• Identifying customer needs and helping customers use specific features
• Update our internal databases with information and discussions with customers
• Follow up with customers to ensure their issues are resolved
• Gather customer feedback and share with the team
• Provide up-to-date product and service information to customers
• Collaborate with other departments to resolve customer issues and concerns
• Maintain a positive and professional attitude always
• Other duties as may be assigned by Team Lead from time to time Requirements HND or BSc. holder Other Professional qualifications and related courses Must be Social media savvy Must have experience using help desk software Excellent communication and problem solving skill Must be a good listener Must have completed NYSC Benefits
• HMO Benefit
• Other Statutory Benefits