Deputy Japanese Sales Manager

JOB POSITION: Deputy Japanese Sales Manager ROLE SUMMARY: The Deputy Japanese Sales Manager is responsible for leading all sales activities related to Japanese customers established in Thailand, Indonesia, Vietnam, and the Philippines. The role is based in Thailand and acts as the key commercial bridge between JOA, the ASEAN countries under scope, ARO/Head Office, and Japan to drive business growth, customer satisfaction, and strategic alignment.

WHAT WILL YOU DO? Key Duties and Responsibilities Lead and grow the Japanese customer portfolio across Thailand, Indonesia, Vietnam, and the Philippines, driving sustainable business growth and profitability. Build and maintain strong relationships with key Japanese customers, freight forwarders, and business partners across the region and in Japan.

Identify and develop new business opportunities while strengthening existing customer relationships to drive customer retention and business growth. Act as the commercial bridge between ASEAN countries, CMA CGM Japan, ARO, and Head Office to support business development and strategic initiatives. Coordinate and support tender management, contract negotiations, and commercial reviews in collaboration with local, regional, and global stakeholders.

Develop and execute commercial strategies to expand market presence and enhance the performance of the Japanese customer portfolio. Lead, coach, and develop the Japanese Sales team to achieve commercial objectives and deliver a high level of customer engagement and service excellence. Monitor sales performance, market trends, and customer developments to identify opportunities, mitigate risks, and support strategic decision-making.

Collaborate with cross-functional teams to ensure effective communication, seamless service delivery, and successful implementation of customer solutions. Promote a customer-centric culture by ensuring timely responses to customer needs and maintaining a consistently high level of service quality. WHO ARE WE LOOKING FOR ?

Qualifications

Bachelor’s degree in Business Administration, Marketing, Logistics, Supply Chain, International Business, or a related field. Experience Minimum 10 years of experience in the shipping, logistics, or freight forwarding industry. Proven experience in sales, key account management, business development, or regional commercial leadership.

Experience working across ASEAN markets is highly preferred. Knowledge Strong understanding of Japanese customer expectations, business culture, and market dynamics. Skills & Competencies Business-level proficiency in Japanese and excellent command of spoken and written English. Strong communication, presentation, negotiation, and stakeholder management skills.

Ability to build and maintain effective relationships with customers and internal stakeholders across different countries and cultures. Strong interpersonal and communication skills. Strong leadership and team development capabilities. Well-organized, self-reliant, and able to manage multiple priorities. Strong organizational and time-management skills.

Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities.