Client Care Coordinator

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

📝 Contract: Permanent ⌚ Hours: 37.5 hours per week, including the occasional Saturday (with a day off in lieu during the week) 💰 Salary: Starting from £25,528.04 Join Our Team at Marston Green Are you a people person who thrives on delivering excellent customer service? Do you enjoy building positive relationships and making a real difference to people's experience?

If so, we'd love to hear from you. We're looking for an enthusiastic and client-focused individual to join our welcoming team at our modern, state-of-the-art Treatment Centre in Marston Green. This is an exciting opportunity to become part of a growing organisation where your contribution truly matters. As a key member of the team, you'll be the friendly face and voice our clients rely on.

From handling enquiries and resolving issues to providing accurate information and support, you'll play an important role in ensuring every client receives an outstanding experience. If you enjoy working with people, solving problems, and delivering exceptional service, this could be the perfect role for you. You'll work closely with colleagues across our centres to maintain high standards, support smooth day-to-day operations, and help create a positive and professional environment for both clients and staff.

Travel & Flexibility This role offers variety, with travel to our Merry Hill (Dudley) Community Treatment Centre and other future Community Treatment Centres as required. Travel is expected at least once a week, with additional visits depending on business needs. All additional business travel expenses will be reimbursed.

The role also includes occasional Saturday working, giving you flexibility with a day off during the week. For more information on the role, please refer to the following jo description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Client-Care-Coordinator.pdf Why Join Us? We offer a supportive, values-driven environment where your contribution is recognised and rewarded: 💰 Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.

🧘 Wellbeing & Work-Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies, and a national employee recognition programme. 📈 Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.

We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age. MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely. Please note: If you do not upload a CV or Resume, your application will not be considered.

This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment. We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications.