Founding Business Excellence Lead

Matchii is the new way to hire agencies: matched, not browsed. Hiring an agency today is a slog: 20+ quotes, 40+ hours of vetting, and a gut-feel pick that's wrong about half the time. Matchii makes it feel like booking the perfect flight; describe what you need, the right team appears, work begins. Human, AI-native, or hybrid.

We match. We back the outcome. Behind the scenes, it's two products on one platform: a matched marketplace for the people doing the hiring and an operating system that the agencies run their whole business on. Underneath both is a data layer, the largest dataset of real services pricing and outcomes anywhere, that makes every match smarter than the last.

The timing is the whole point. The $500B+ global agency services market is old and broken, and AI just blew the supply side open: 100+ AI-native services launched in the past year alone, with no platform connecting buyers to the new shape of supply. That gap has been open for years. We're building the company that fills it.

Role summary

We're looking for our Founding Business Excellence Lead to work directly with the founders in building the operational foundations, business intelligence, and strategic frameworks that will power Matchii's next stage of growth. As one of the company's founding team members, you'll help define how we measure success, optimize execution, prepare for fundraising, and make strategic decisions.

You'll build the systems, metrics, and insights that enable both operational excellence and investor readiness. This is a highly cross-functional role, partnering with Product, Growth, Operations, Finance, and Leadership to ensure every major business decision is backed by data, operational evidence, and market intelligence.

What you'll own Business Performance & Operational Excellence

• Define and monitor company-wide operational metrics and business KPIs.
• Develop performance dashboards using tools such as Looker, Metabase, or similar BI platforms.
• Analyze company performance to identify operational bottlenecks, growth opportunities, and execution gaps.
• Drive continuous improvement initiatives across departments.
• Establish company-wide reporting frameworks and performance reviews. Core Operational Metrics
• Own and continuously improve the company's key business metrics, including:
• Customer Acquisition Cost (CAC)
• Lifetime Value (LTV)
• LTV/CAC Ratio
• Customer Retention
• Churn Rate
• Conversion Funnel Performance
• Revenue & Growth Metrics
• Unit Economics Business Process & Workflow Excellence
• Map and optimize end-to-end customer journeys.
• Design and improve internal operational workflows across teams.
• Identify inefficiencies and implement scalable business processes.
• Partner with Product, Sales, Marketing, Operations, and Customer Success to improve execution. Strategic Planning & Market Intelligence
• Research global AI, SaaS, startup, and technology trends.
• Analyze competitors, market opportunities, and emerging business models.
• Support business expansion, strategic partnerships, and new initiatives.
• Translate research into actionable recommendations for leadership. Fundraising Readiness & Business Intelligence Build the business evidence that strengthens investor confidence and fundraising readiness. Operational Evidence Develop and maintain investor-ready business metrics, including:
• CAC
• LTV
• Retention Rate
• Churn Rate
• Revenue Growth
• Unit Economics
• Customer & Marketplace Performance Market Research Prepare market analysis including:
• TAM / SAM / SOM
• Competitive Landscape
• Industry Trends
• Market Validation Investor Readiness
• Support fundraising strategy and investor communications.
• Build business performance reports and executive presentations.
• Manage investor pipeline tracking and fundraising progress.
• Coordinate due diligence materials with founders and cross-functional teams. Risk Management
• Prepare investor updates, business performance reports, and strategic presentations.
• Support fundraising, due diligence, and investor communications.
• Present financial insights and strategic recommendations to leadership and investors. Who we're looking for - 8+ years of experience in Investment Banking, Venture Capital, Private Equity, Corporate Strategy, Business Excellence, Chief of Staff, Consulting, or high-growth technology startups.
• Strong understanding of business performance management, operational metrics, unit economics, and strategic planning.
• Experience building business dashboards and reporting systems (Looker, Metabase, Tableau, Power BI, or similar).
• Strong analytical and structured problem-solving skills.
• Experience preparing business cases, fundraising materials, or investor reporting is highly preferred.
• Deep interest in AI, SaaS, startup ecosystems, marketplaces, and emerging technologies.
• Highly proficient in leveraging AI tools to improve research, analysis, reporting, productivity, and decision-making. Why this, why now This isn't a traditional analyst role. You'll help define how Matchii measures success, improves execution, and demonstrates traction to investors. From operational metrics and workflow optimization to fundraising readiness and strategic planning, your work will directly influence how the company scales. As we enter our next stage of growth, we're building the systems, data, and operational discipline needed to become a world-class AI startup. You'll play a critical role in transforming business performance into investor confidence and ensuring every strategic decision is backed by measurable evidence. How we hire

1. Intro call (30 min).
2. Founder call: the market and what you've closed.
3. Assessment.
4. References & offer.