Sr. Director, Operational Excellence

Sr. Director, Operational Excellence Position Summary The Senior Director of Operational Excellence serves as a key strategic and operational partner to the Vice President of Operations, responsible for driving enterprise-wide operational initiatives, workforce optimization, project execution, and organizational effectiveness across CRH Healthcare.

This leader provides direct oversight of the centralized Provider Scheduling team, ensuring effective scheduling operations, proactive coverage planning, workforce utilization, and continuous process improvement. Additionally, the Sr. Director partners with regional and cross-functional leaders to translate strategic priorities into actionable plans, establish accountability, identify operational improvement opportunities, and ensure consistent execution across the organization.

The position requires a balance of strategic thinking, hands-on leadership, financial acumen, and the ability to independently drive results in a complex, multi-site healthcare environment. Essential Responsibilities Operational Excellence & Executive Support Serve as a strategic operational partner to the VP of Operations, translating enterprise priorities into actionable execution plans, establishing accountability across functional teams, and ensuring initiatives are delivered on time with measurable operational and financial outcomes.

Develop and maintain standardized operational performance through reporting that identifies trends, variances, and opportunities across regions. Partner with operational leadership to develop corrective action plans, monitor progress, and ensure sustained improvement. Ensure operational excellence with vendors and processes that support the business, including procurement, surveys, and regulatory requirements.

Support the VP of Operations in evaluating competing priorities, organizational capacity, and resource allocation to ensure alignment with enterprise objectives. Develop operational process workflow structure, and communication and training plans to implement, along with feedback loop and tracking to measure success and/or challenge.

Other duties as assigned by the VP of Operations. Workforce Optimization Direct and oversee the centralized Provider Scheduling team, including performance, workload, service expectations and escalation practices. Oversee provider scheduling processes, capacity visibility, coverage planning and coordination with regional operational leaders.

Identify recurring coverage risks, utilization opportunities and avoidable scheduling disruptions. Coordinate with Operational Leadership, Talent Acquisition and Finance on workforce demand, hiring priorities, and labor cost trends. Project Management Lead full project lifecycle, from planning to closeout for operational initiatives.

Establish project governance, prioritization, milestones, risks and executive reporting. Develop stakeholder engagement, communication, training and adoption plans to sustain operational change. Manage project scope, schedules, budgets, and deliverables effectively.

Qualifications

Bachelor’s degree in healthcare administration, business, operations or related field. 7+ years of progressive experience in healthcare operations, workforce management, project delivery or operational excellence. 5+ years of people leadership experience, including demonstrated success leading managers or functional teams.

Experience supporting multi-site healthcare operations; urgent care or ambulatory care experience preferred. Proven ability to lead teams, drive change, influence business partners, and deliver operational results through data-driven decision making, stakeholder collaboration, and organizational influence. Strong project portfolio governance, change management, workforce analytics, financial acumen and stakeholder influence.

Ability to lead through partnerships and remote workforce. Office based position with approximately 25% travel to company clinics. CRH Healthcare is an Equal Opportunity Employer. Employment decisions are made in accordance with applicable federal, state, and local laws. All offers are contingent upon successful completion of applicable credentialing, licensure verification, background review, and employment requirements.