Client Services Coordinator & Account Executive

Location: Full-Time On-Site at our West Seattle Office (Seattle, WA) Pay Rate: $30.00 – $35.00 ($62,400 – $72,800 annual equivalent) Type: Full-Time (40 hours/week, Monday–Friday, 9am-5pm), W-2 Hourly, Non-Exempt About Launch Industries Launch Industries operates at the intersection of the public sector, mission-driven nonprofits, and purpose-driven small businesses.

We provide everything from HR and compliance advisory to bookkeeping, branding, and licensing. Much of our work is funded through public technical assistance programs, allowing us to deliver high-value consulting to small business owners who otherwise couldn't afford it. We are a close-knit, resourceful team of problem-solvers who bring an energetic "Founder Mindset" to work every day—and we care deeply about building workplaces that foster connection, equity, and joy.

The Role Small business owners come to Launch when they are stuck on something critical: a license, a contract, a set of books, or a strategic plan. But getting a client from "interested" to fully onboarded takes dozens of clear, reliable steps. This role owns that journey. As our Client Services Coordinator & Account Executive , you will own everything that happens between a prospective client saying "yes" and ensuring they are stable and thriving 60 days in.

You are the operational engine behind client intake, onboarding, scheduling, contracts, and business licensing queues. Note: This is a high-ownership coordination and workflow role, not a business consulting position. You are the person making sure our clients are supported seamlessly so our consulting team can do what they do best!

Location Spotlight: West Seattle This is an in-person, on-site role based out of our office in the heart of West Seattle. You'll love coming to work here—our office is in a vibrant, walkable neighborhood packed with fantastic local cafes, coffee shops, bakeries, restaurants, and independent shops. It’s the perfect setting for grabbing morning espresso, walking to lunch with teammates, or running a quick errand during your break.

What You'll Do

Business Development & Account Growth Keep the pipeline full and moving Work referral and partner relationships Staff our table at community outreach events, talking with small business owners about our programs and collecting leads Attend networking events (chambers, business associations, local meetups) to build relationships and bring new inquiries back to the pipeline Follow up on open opportunities until you have a real answer Spot when an existing client is ready for the next service and bring the right consultant in Intake & Eligibility Screening Welcome incoming inquiries and explain our programs Conduct eligibility screenings for our technical assistance programs Route business owners to the right consultant or resource, and redirect the ones we cannot serve Client Onboarding Guide new clients through a consistent, seamless onboarding sequence Send intake forms, confirm they come back, and open the client file Lead New Client Orientation meetings and make warm handoffs to the consulting team Contracts & Agreements Issue client contracts and follow up on outstanding signatures Ensure fully executed agreements are accurately filed Business Licensing & Registered Agent Support Tag team with our Registered Agent Services Manager on the daily licensing queue, a source of referrals for our direct consulting clients Handle new business registrations, renewals, trade name filings, and city licensing questions A 15 to 30 minute daily routine that keeps clients in good standing Scheduling & Events Coordinate client meetings and group orientations Run the logistics for our Launch & Learn workshops and Service Seminars Keep consultant calendars organized and client slots filled Client Care & Check-ins Run a regular check-in calendar for active clients Answer simple operational questions directly Route complex or stalled accounts to leadership Data Hygiene & CRM Management Keep client records up to date across our software ecosystem Make sure the whole team works from a single, reliable picture What We're Looking For Experience: 5+ years in a coordination, client services, account support, or office management role where you owned a process end-to-end (not just a task list).

Small Business Savvy: Direct experience working at, running, or serving small businesses (under 50 employees). You understand what a small business owner's day actually looks like! Caseload & Queue Management: Demonstrated success managing daily queues or deadlines where attention to detail is critical. Great Communicator: Comfortable writing warm, professional, and clear client emails independently.

Comfortable talking with new and existing clients a lot. Tech-Comfortable: Quick to learn SaaS tools. We regularly use AI, our own SaaS ecosystem, project management tools like Click. Up, Harvest time tracking, Gusto, and Google Workspace. On-Site Availability: Able to work full-time in person at our West Seattle office, Monday through Friday 9am-5pm.

Flexible Schedule: Comfortable tabling at community events and networking with strangers, including occasional evening or weekend events Preferred (but not required): Experience with WA state/city business licensing, grant/publicly funded program support, or professional service environments. No college degree required—if you've successfully run the front and back office of a small company and loved it, we want to talk to you!

Why You’ll Love Working Here (Benefits & Perks) We believe in supporting our team with great benefits, transparency, and a workplace that fosters joy. Competitive Pay: $30.00 – $35.00/hour (paid weekly/bi-weekly, with overtime eligibility for hours over 40). Commission: 5% commission on first-year services from new leads that come from outreach/networking events.

Commission does not apply to leads who enter our technical assistance programs. Health & Wellness Support: Up to $300/month pre-tax reimbursement toward individual health insurance premiums (ICHRA). Free 24/7 Telehealth & EAP: Immediate, 100% free access to no-copay virtual medical care, mental health counseling, work-life services, and pet telehealth.

Generous Paid Time Off: Accrual-based PTO (up to 120 hours carryover) Paid Holidays & Birthday Off: 9 paid company holidays per year, plus a dedicated paid personal holiday for your birthday! Unused holiday hours can also convert to floating holidays. Retirement Savings: 401(k) plan with up to 4% dollar-for-dollar company matching (100% match on first 3%, 50% match on next 2%).

Compassionate Bereavement Leave: Up to 1 week (including 24 paid hours) for immediate family loss, plus up to 3 days (8 hours paid) for companion animals . Charitable Match Program: Dollar-for-dollar match on eligible nonprofit donations up to $1,000 annually. Professional Development: Financial support and funding for role-related training, courses, and certifications.

Salary $30 - $35 per hour