Hostess

Duties/Responsibilities: Wears a clean and complete uniform daily including nametag, buttons, proper shoes, neat hair, etc. Greet guests in a warm and friendly manner. Control the flow of work in the room by seating guests in station rotation. Handle reservation, book and taking incoming telephone calls. Perform any related duties as assigned by supervisor.

Assisting all other employees in their duties when required. Essential Traits: Attentive and friendly listener Excellent and professional personal presentation: verbally and physically Demonstrate personal commitment to provide superior guest satisfaction. Availability and dependability in meeting a work schedule. Professionally handle multiple tasks and demands simultaneously.

Key Results Indicators: Cooperative Attitude. Pleasant Attitude toward guests and co-workers. Specific Technical / General: Create a wonderful impression of a restaurant by warmly welcoming guests. As restaurants’ personal representative, you serve a key role in establishing the atmosphere. Ensure meals are enjoyable and make the surroundings inviting and comfortable for resort guests.

Ensure that service is prompt and courteous and that the meal meets expectations. Hosts and Hostesses assign guests to tables suitable for the size of their group. Speak with patrons to ensure satisfaction with food and service, as well as responding to any complaints. Operate cash registers to accept payments for food and beverages.

Inspect dining and serving areas to ensure cleanliness and proper setup. Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer Satisfaction. Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.

Basic Reading, Writing and Math skills. Ability to work at a physically demanding pace. Ability to lift fifty (50) pounds to a maximum height of six (6) feet. Ability to remain standing for lengthy periods of time; climb steps and stairs; stoop, bend, and kneel; push. Ability to climb ladders and work at high heights.

Ability to load and unload supplies.