Deputy Centre Manager - MFIB - Sales & Services

Group Company: AU Small Finance Bank Limited Designation: Deputy Centre Manager

• MFIB
• Sales & Services Office Location: Position description: Client sourcing with ETB & NTB clients, Client servicing Primary Responsibilities:

1. Achieve assigned target for sales and regular collection
2. Conduct center meeting as per the schedule
3. Ensure collection receipt agains collection
4. Depositing amount at branch as per company policy
5. Take follow up for FTOD cases
6. Pre-disbursement documentation process 7.Handle customer queries, build up customer relationship and develop brand value in the market
7. Conduct physical verification of customer residence to identify right client Additional Responsibilities:
8. Clarify all customer queries in terms of ROI, charges, repayment process, Insurance etc.
9. Do not get involved financial or non-financial transaction with customers.
10. Clear queries of customer, clarify all charges, and future legal implications
11. Maintain decency and good behaviour while dealing customers/gaurantors
12. Conduct reference check from neighbours or other customers from the village to check internal conflicts among group members.
13. Perform tasks with sincerity and maturity , not causing any harm to the goodwill and the dignity of the client.
14. Maintain customer confidentiality and do not disclore information about the client to any third party.
15. Adhere to code of conduct of the bank.
16. Timely reporting to supervisors and seniors
17. Take responsibility of bank information and do not disclose info to any Third party - verbal, written , soft copy.
18. Safeguard bank assets s.a. Identity Card, SIM, Tablet, Bag, Computer Systems, Mobile/printer etc. Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: NA Role: Center Manager Years of experience: 0 to 1 Key Performance Indicators: Number of ETB & NTB clients disbursed, Collection efficiency, Customer relation Required Competencies:
19. Ownership and accountability for results
20. Customer-centric mindset and actions
21. Familiar with IT tools and live tracking tools
22. Hard work and detail-orientation
23. Eager to learn and grow as a sales professional
24. Positive mindset, ethical and high integrity
25. Bias for Action and Urgency
26. Able to do communication in regional/local language Required Knowledge:
27. Product/domain knowledge
28. Familiarity with Digital applications
29. Target Market Knowledge

• Local Area geography familiarity

1. Ability to do detailed analysis on customer retention and to acquire NTB clients Required Skills:
2. Professional Communication

• Regional language proficiency, verbal and written fluency, soft-spoken

1. Relationship Management

• Client-Centric Approach, respectful

1. Business tact & Negotiations - resolving Conflict Required abilities Physical:
2. Physical fitness
3. Mental agility
4. Ability to do extensive field travel/work
5. Ability to handle work pressure and demanding clients Other:
6. Valid Two-Wheeler Driving License
7. Personal 2-wheeler
8. Own Smartphone
9. Track record of past employment
10. Positive reference check and clear civil report Work Environment Details: 90%

• Field, 10%
• Office Specific requirements Travel: High Vehicle: 2-wheeler Work Permit: NA Other details Pay Rate: Contract Types: Permanent Time Constraints: As per business requirements Compliance Related:

1. Aherence to Code of Conduct policy of the bank
2. Non-disclosure of confidential information about bank, clients
3. Responsible handling of bank assets s.a. ID Card, SIM, Tablet, digital devices, Receipt book etc.
4. Adherence of KYC guidelines as per RBI instruction Union Affiliation: