Asst. Manager - Hub Incharge (Home Healthcare)

One of our Clients , a renowned Diagnostic Center ,having branches in India , has an opening for Assistant Manager- Hub Incharge (Home Healthcare) , the details of which are as below : -  To manage the home healthcare operations of the region/area assigned.  Responsible for the operations and P& L of the region assigned.

Key Account-abilities - ​  Operational knows how of the visit booking, execution, issues and customer feedback.  Team management of the technician team roastering, leave management.  To manage the team of technicians in the area and responsible for the attendance management, roastering, area mapping, compensation management.

 To maintain record of all the visits carried out by each technician.  To minimize the number of visits outsourced month on month.  To reallocate resources and manage operations during leaves, absenteeism.  To regularly visit the technicians in the area and maintain rapport and relation with the team.  To track the stock requirements for all technician in the region and give indent to stock in charge for next process.

 To check visit allocation for the next day in the region and make necessary changes where required  To be updated at all time with any issues in visit execution across the region and proactively take action or escalate wherever necessary.  To gather customer feedback for 30% of the visits carried out in the region through calling.

 Responsible for retention of the technician in the team.  Responsible for training of any newly hired technician.  Co-ordinate with the call center team and outsourced vendor.  To audit visit technicians in the region 2 visit per technician per month.  To handle any customer grievance and escalate and close the complaints.

 To meet monthly targets and increase the number of visits in the region Requirements Qualifications – BSC along with DMLT/MLT Experience – Minimum 5 years of experience of team management experience Age

• Not more than 40 years ( Male Only ) Skills Required :- Strong man management skills (Team work) Analytical and result driven Customer focus Problem analysis and resolution at functional level Benefits Salary :- 4 L per annum Job Type :- Full time Location : Mumbai Suburbs