Part-Time Call Center - PAT Member Service Representative I - NE Philadelphia

American Heritage Credit Union, a $5 billion Credit Union has immediate openings available in our Contact Center for Part-Time PAT Member Service Representative! This position performs routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing via the Personal-interactive teller unit.

Responsibilities Include

Serve membership by providing service and information in a pleasant, efficient manner via the PTM/ITM (Personal Teller Machine Interactive Teller Machine) Identifies cross-sell opportunities and cross-sells services to members. Perform routine member transactions, including but not limited to cash/check deposits, withdrawals, and transfers.

Perform account review. Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service using the ACS system in order to meet the expectations/ financial needs of the member.

Qualifications

Must have prior Cash Handling, Customer Service experience required. Previous Credit Union/Banking experience a plus. Monday- Friday - 8:00 a.m. to 7:00 p.m. & Saturday 9:00 a.m. to 3:00 p.m. This position requires regular weekly Saturday coverage unless there is a special occasion and time off is approved by management.

We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment. To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates.

All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.