Desktop Support

London- 5 Days a week onsite is mandate Mandatory Skills Technical Skills Desktop, Laptop, Printer, and Peripheral Support Windows 10/11 Administration Active Directory & Azure AD Microsoft 365 Administration Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi) Hardware Troubleshooting and Break/Fix Support Device Imaging, Deployment, and Asset Management ITSM Tools (ServiceNow, Remedy, Jira, etc.)

Remote Support Tools Mobile Device Support (iOS/Android) Basic Server and Infrastructure Knowledge Professional Skills Strong customer service orientation Excellent verbal and written communication Problem-solving and analytical skills Time management and prioritization Documentation and reporting Ability to work independently in field locations Stakeholder and vendor coordination Preferred Certifications ITIL Foundation Microsoft Certifications (M365/Windows/Endpoint) CompTIA A+ CompTIA Network+ OEM certifications (Dell, HP, Lenovo) Roles & Responsibilities Incident and Request Management Provide onsite and remote technical support to end users.

Troubleshoot hardware, software, network, and application issues. Resolve incidents within agreed SLA timelines. Handle service requests such as device setup, software installation, and user onboarding. Device Installation & Maintenance Install, configure, and deploy desktops, laptops, printers, and peripherals. Perform preventive maintenance and health checks.

Upgrade and replace faulty hardware components. Asset & Inventory Management Maintain accurate asset records. Track hardware movement and lifecycle. Coordinate warranty repairs and replacements. User Support Assist users with account access, password resets, and system usage. Provide basic training and technical guidance.

Ensure high customer satisfaction. Documentation Update tickets with troubleshooting steps and resolutions. Create knowledge base articles and support documentation. Maintain service reports and compliance records. Coordination & Escalation Work with Service Desk, Infrastructure, Network, and Application teams. Escalate unresolved issues to higher support levels.

Coordinate with vendors for hardware repairs and replacements. Compliance & Security Follow company security policies and procedures. Ensure devices comply with organizational standards. Support audit and compliance activities when required.