Administrative Associate

Overview

The Office of Central Advsing at Auburn University at Montgomery is accepting applications for an Administrative Associate. The Administrative Associate plays an important role in fulfilling Central Advising’smission by ensuring the front office operates efficiently and effectively.

Key responsibilities include

scheduling appointments, managing phone and emailcommunications, and maintaining accurate records. Additionally, this position involves coordinating advising events, executing purchasing and reconciliation processes, interfacing with other campus offices to promote studentsuccess, and assisting the Director and Associate Director with various administrativetasks.

This position reports to the Director of Central Advising. Auburn University at Montgomery reserves the right once interviewing has begun to stop accepting applications. For full consideration upload a cover letter, resume, and a list of at least three professional references.

Responsibilities

Front-office Operations (80%) Foster a welcoming atmosphere through excellent customer service, ambiance,and positive interactions. Oversee daily front-office operations, including processing student forms, openingand closing the office, and maintaining accurate student records. Supervise the waiting room and manage scheduling for walk-in and scheduledadvising appointments to ensure efficient service.

Monitor and direct phone calls and email inquiries to the appropriate advisors anddepartments. Coordinate office supply inventory and manage purchase orders as needed. Initiate and track maintenance requests using the Track-It system. Coordinate Central Advising events, such as workshops, registration fairs, andinformation sessions.

This includes promoting events with the Marketing teamand managing room reservations with Conference Services. Collect and maintain accurate fiscal and statistical records; assist with reportpreparation and data entry. Prepare, proofread, and/or draft correspondence for supervisory staff. Enrollment & Retention Support (20%) Assist with inquiries sent to advisinghelp@aum.

edu andcentraladvising@aum.edu, following up to ensure timely resolutions. Support enrollment and retention initiatives, including call campaigns andproactive outreach to recently admitted and continuing students, and trackstudent responses. Act as a liaison between students, advisors, and other departments to facilitateefficient support.

Qualifications

Minimum Qualifications High school diploma and two (2) years clerical/administrative experience. Relevant education may be substituted for experience requirement.

Preferred Qualifications

Bachelor’s Degree and experience working in higher education or academic supportservices office. Minimum Knowledge, Skills and Abilities Ability to learn applicable University practices and procedures Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Strong organizational skills Strong problem-solving skills Excellent verbal and written communication skills Ability to learn university software (Banner, Argos, Advisortrac, CRM Advise,.

Tigerbuy, etc.) Ability to multitask and prioritize in a fast-paced environment. Ability to interact effectively with a diverse student and staff population. Ability to review materials and identify discrepancies or mistakes Ability to handle confidential information with discretion and professionalism. Ability to troubleshoot daily office issues independently.

Why Work at AUM? Located in Alabama’s vibrant state capital, Auburn University at Montgomery is a fast-growing university on the rise. Don’t just take our word for it: The Princeton Review rates us as one of the best colleges in the Southeast, while U.S. News & World Report recently ranked us No. 22 among regional universities in the South for the quality of undergraduate teaching and 38th among all public institutions in the region.

Equal Opportunity Compliance Statement AUBURN UNIVERSITY AT MONTGOMERY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law.

The Office of Human Resources/ Affirmative Action/Equal Employment Opportunity (AA/EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the AUM community. Posted Date 10/15/2026 Front-office Operations (80%) Foster a welcoming atmosphere through excellent customer service, ambiance,and positive interactions.

Oversee daily front-office operations, including processing student forms, openingand closing the office, and maintaining accurate student records. Supervise the waiting room and manage scheduling for walk-in and scheduledadvising appointments to ensure efficient service. Monitor and direct phone calls and email inquiries to the appropriate advisors anddepartments.

Coordinate office supply inventory and manage purchase orders as needed. Initiate and track maintenance requests using the Track-It system. Coordinate Central Advising events, such as workshops, registration fairs, andinformation sessions. This includes promoting events with the Marketing teamand managing room reservations with Conference Services.

Collect and maintain accurate fiscal and statistical records; assist with reportpreparation and data entry. Prepare, proofread, and/or draft correspondence for supervisory staff. Enrollment & Retention Support (20%) Assist with inquiries sent to advisinghelp@aum.edu andcentraladvising@aum.edu, following up to ensure timely resolutions.

Support enrollment and retention initiatives, including call campaigns andproactive outreach to recently admitted and continuing students, and trackstudent responses. Act as a liaison between students, advisors, and other departments to facilitateefficient support.

Minimum Qualifications

High school diploma and two (2) years clerical/administrative experience. Relevant education may be substituted for experience requirement.

Preferred Qualifications

Bachelor’s Degree and experience working in higher education or academic supportservices office.