Project Administrator

Overview

Si ce poste est situé au Canada, veuillez visiter notre site français à l’adresse suivante : https://careerscafr-kmbskonicaminolta.icims.com/jobs et rechercher le numéro d’emploi indiqué ci-dessus afin de consulter cette offre d’emploi en français. The Project Administrator is responsible for coordinating resources, schedules, communications, workflow activities, and service delivery operations across project based and reactive service engagements.

The role serves as a central point of coordination between clients, engineers, project managers, strategic account managers, vendors, and internal operational teams to help ensure the timely and efficient delivery of customer engagements. Sym. Quest is seeking an organized and customer focused Project Administrator to support Professional Services project and service delivery.

This position coordinates schedules, resources, communications, workflow activities, procurement dependencies, billing readiness, and administrative closeout requirements. The successful candidate will work closely with clients, engineers, project managers, strategic account managers, vendors, and internal operational teams to maintain accurate information, facilitate timely follow up, and help keep customer engagements moving toward successful completion.

Responsibilities

Coordinate resource scheduling, service dispatch activities, and engineer assignments across project based and reactive service engagements while balancing priorities, customer commitments, and operational requirements. Facilitate project and service coordination activities, including schedule management, task tracking, milestone follow up, status updates, and documentation maintenance to support successful engagement delivery.

Maintain proactive communication with clients, vendors, project teams, and internal stakeholders by providing updates, clarifying requirements, resolving administrative issues, and supporting alignment on priorities and expectations. Track procurement activities, vendor dependencies, equipment requirements, licensing needs, and service delivery requirements to minimize delays and support project timelines.

Maintain accurate and timely project and service records in Wrike and other designated systems, including schedules, assigned resources, next actions, dependencies, documentation, status updates, and closure records. Monitor project and service requests to identify risks, constraints, dependencies, service impacts, and billing readiness issues; coordinate corrective actions and escalate concerns appropriately to support timely resolution.

Support weekly and month end billing readiness by validating required documentation, reviewing time entry completeness, tracking outstanding requirements, coordinating corrections, and collaborating with Finance and Billing to help ensure engagements are administratively ready for invoicing. Support project and service engagement closure activities by ensuring documentation is complete, records are updated, administrative requirements are fulfilled, and closure deliverables are accurately maintained.

Contribute to continuous improvement initiatives, maintain compliance with organizational policies and service delivery standards, and promote a positive customer experience through professionalism, responsiveness, and effective stakeholder collaboration.

Qualifications

Knowledge Working knowledge of project coordination, resource scheduling, service dispatch, procurement tracking, billing readiness, and engagement closeout. Working knowledge of business productivity, communication, collaboration, and document-management applications. Familiarity with project management, workflow management, service delivery, time entry, procurement, and billing systems.

Skills Excellent written, verbal, and interpersonal communication skills. Strong organization, time management, prioritization, and multitasking skills. Strong attention to detail, documentation accuracy, and follow through. Sound judgment, analytical thinking, problem solving, and escalation skills. Abilities Ability to manage multiple concurrent priorities in a fast paced environment.

Ability to identify risks, dependencies, and service impacts and escalate them appropriately. Ability to remain composed and professional when priorities change or delivery issues arise. Ability to work independently while maintaining alignment with project, service, and operational teams. Ability to demonstrate initiative, accountability, customer focus, and a continuous-improvement mindset.

Ability to coordinate diverse stakeholders and maintain effective working relationships. Required Qualifications Two or more years of experience in project coordination, service delivery coordination, operations support, or a customer facing administrative role. Demonstrated ability to coordinate multiple priorities and stakeholders while maintaining accurate records and timely follow up.

Proficiency with Microsoft 365 applications, including Outlook, Teams, Excel, Word, and SharePoint. Strong written and verbal communication skills.

Preferred Qualifications

Bachelor’s degree or an equivalent combination of education and relevant experience. Experience with Wrike or a comparable project, workflow, or service delivery platform. Experience supporting technology projects, managed services, professional services, or another deadline driven service environment. Familiarity with resource scheduling, procurement tracking, time entry review, and billing readiness processes.

Success Measures Resource schedules and assignments are maintained accurately. Client and stakeholder communications are timely and professional. Project and service records in Wrike and related systems are accurate, complete, and updated within established operating expectations. Risks, dependencies, delays, and unresolved issues are identified and escalated before they materially affect customer commitments or service delivery.

Weekly and month end billing readiness requirements are completed accurately and on time. Procurement and vendor dependencies are monitored to reduce project delays. Project and service engagements are administratively closed with complete documentation.

Compensation

Base salary Classification: Exempt/Salary About Us This posting reflects an existing vacancy that we are actively recruiting for. About Konica Minolta Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio.

Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing.

This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

AI Disclosure Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer.

We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers. Coordinate resource scheduling, service dispatch activities, and engineer assignments across project based and reactive service engagements while balancing priorities, customer commitments, and operational requirements.

Facilitate project and service coordination activities, including schedule management, task tracking, milestone follow up, status updates, and documentation maintenance to support successful engagement delivery. Maintain proactive communication with clients, vendors, project teams, and internal stakeholders by providing updates, clarifying requirements, resolving administrative issues, and supporting alignment on priorities and expectations.

Track procurement activities, vendor dependencies, equipment requirements, licensing needs, and service delivery requirements to minimize delays and support project timelines. Maintain accurate and timely project and service records in Wrike and other designated systems, including schedules, assigned resources, next actions, dependencies, documentation, status updates, and closure records.

Monitor project and service requests to identify risks, constraints, dependencies, service impacts, and billing readiness issues; coordinate corrective actions and escalate concerns appropriately to support timely resolution. Support weekly and month end billing readiness by validating required documentation, reviewing time entry completeness, tracking outstanding requirements, coordinating corrections, and collaborating with Finance and Billing to help ensure engagements are administratively ready for invoicing.

Support project and service engagement closure activities by ensuring documentation is complete, records are updated, administrative requirements are fulfilled, and closure deliverables are accurately maintained. Contribute to continuous improvement initiatives, maintain compliance with organizational policies and service delivery standards, and promote a positive customer experience through professionalism, responsiveness, and effective stakeholder collaboration.

Knowledge Working knowledge of project coordination, resource scheduling, service dispatch, procurement tracking, billing readiness, and engagement closeout. Working knowledge of business productivity, communication, collaboration, and document-management applications. Familiarity with project management, workflow management, service delivery, time entry, procurement, and billing systems.

Skills Excellent written, verbal, and interpersonal communication skills. Strong organization, time management, prioritization, and multitasking skills. Strong attention to detail, documentation accuracy, and follow through. Sound judgment, analytical thinking, problem solving, and escalation skills. Abilities Ability to manage multiple concurrent priorities in a fast paced environment.

Ability to identify risks, dependencies, and service impacts and escalate them appropriately. Ability to remain composed and professional when priorities change or delivery issues arise. Ability to work independently while maintaining alignment with project, service, and operational teams. Ability to demonstrate initiative, accountability, customer focus, and a continuous-improvement mindset.

Ability to coordinate diverse stakeholders and maintain effective working relationships. Required Qualifications Two or more years of experience in project coordination, service delivery coordination, operations support, or a customer facing administrative role. Demonstrated ability to coordinate multiple priorities and stakeholders while maintaining accurate records and timely follow up.

Proficiency with Microsoft 365 applications, including Outlook, Teams, Excel, Word, and SharePoint. Strong written and verbal communication skills.

Preferred Qualifications

Bachelor’s degree or an equivalent combination of education and relevant experience. Experience with Wrike or a comparable project, workflow, or service delivery platform. Experience supporting technology projects, managed services, professional services, or another deadline driven service environment. Familiarity with resource scheduling, procurement tracking, time entry review, and billing readiness processes.

Success Measures Resource schedules and assignments are maintained accurately. Client and stakeholder communications are timely and professional. Project and service records in Wrike and related systems are accurate, complete, and updated within established operating expectations. Risks, dependencies, delays, and unresolved issues are identified and escalated before they materially affect customer commitments or service delivery.

Weekly and month end billing readiness requirements are completed accurately and on time. Procurement and vendor dependencies are monitored to reduce project delays. Project and service engagements are administratively closed with complete documentation.

Compensation

Base salary Classification: Exempt/Salary