Assistant Manager [Bearden]

Join Knoxville's Luxury Car Wash

Harper Auto Wash (4 locations + 3 in development) delivers a clean, safe, friendly, and premium** customer experience-outside in our express wash tunnel and inside with our Finish Lane interior cleaning service. We’re hiring a hands-on Assistant Manager to lead people, elevate operations, and grow membership at our Bearden location!

What you’ll do

• Run a tight ship:** Keep the tunnel, vacuums, grounds, lounge, restrooms, and exterior spotless and guest-ready all day; ensure pay stations and systems run smoothly.

Own results:** Hit labor-efficiency targets (cars-per-labor-hour; CPLH), schedule smartly, and keep labor, chemical, utilities, and repair costs on plan.

Grow the top line:** Increase car count, drive Unlimited Pass sales, and execute promos.

Protect the brand:** Reduce re-cleans and prevent damage with strong QC and loading procedures; maintain a 4.5+ Google rating through proactive feedback follow-up and recovery.

Lead & develop a team:** Coach, cross-train, and motivate Customer Experience (CX) Champions; foster a positive, accountable, safety-first culture.

Keep us running:** Troubleshoot equipment, execute daily/weekly/monthly PM, and coordinate vendor/tech support to maximize up-time.

Admin that matters:** Build people-first schedules aligned to CPLH and P&L goals, approve time-cards/breaks, submit payroll, complete checklists, and file daily/weekly reports on time.

Model operational mastery (Tunnel & Finish Lane):**

Vehicle handling & safety:* Demonstrate and train proper loading (clear gestures, eye contact, confirm Neutral, truck-bed/roof-rack checks, use emergency stop and NoPileUps System when needed), and front/rear brush and foam gun prep.

Interior cleaning flow (Finish Lane):* Set standards for team-based cleaning (windows, dash/cup holders, vacuuming, tire shine/wheel wipe), QA (No Drive Off Without Sign Off), and time-to-clean targets.

What you’ll bring

Experience leading front-line teams in retail, car wash, automotive, or service operations.

A coaching mindset: consistent feedback, fair discipline, and a track record of growing people into leaders.

Operational discipline and a safety-first approach; standards, checklists, and clean, guest-ready facilities.

Sales energy with integrity; confidence guiding guests to the right plan and modeling premium service.

Comfortable with tools/ladders and basic mechanical troubleshooting (we’ll train on the specifics).

Clear communication, strong judgment, and follow-through in a fast-moving environment.

Physical & schedule requirements

On your feet 6-10 hours per day; bending, stooping, ladder work; lift/carry up to 75 lbs as needed.

Work indoors/outdoors in changing weather.

Availability on weekdays, weekends, and some holidays based on business needs.

Benefits

Medical, Dental, and Vision Insurance

401(k) Plan

• Employer-Paid Life Insurance

Paid Holidays

Paid Vacation

Paid Sick Time

Opportunities for Advancement

Healthy Work/Life Balance

Eligibility

Valid Driver’s License

Ability to pass a drug screening per company policy

Success looks like

Profitability:** Hitting CPLH and cost targets while growing volume and memberships.

Customer satisfaction:** 4.5+ reviews, fast recovery, and a consistently premium experience.

Team leadership:** A fully cross-trained team, high engagement, and a ready bench for promotions.

Operational excellence:** Safe loading, clean site, on-time, preventative maintenance & checklist compliance, and minimal downtime.

Reporting

Reports to: Store Manager

Direct reports: Supervises staff during assigned shifts

Pay & perks

Competitive pay-rate, $18.00-21.00/hr. with a clear growth path in a fast-growing local brand.

Health & wellness benefits, uniforms, and training.