Knowledge Management and Research Officer

Key Responsibilities

Knowledge Management Systems and Learning: Support the design, implementation, and continuous improvement of CASFOD’s Knowledge Management (KM) systems, frameworks, processes, and tools. Develop and maintain knowledge management guidelines, templates, workflows, and standard operating procedures to promote effective documentation and knowledge sharing.

Manage digital knowledge repositories and information management platforms to ensure that organizational documents, reports, tools, research outputs, and learning resources are properly stored, organized, and accessible. Establish and maintain systems for capturing institutional knowledge, including programme experiences, innovations, challenges, and emerging practices.

Lead the systematic documentation of lessons learned from CASFOD’s projects, interventions, assessments, reviews, and programme implementation experiences. Develop lessons learned products, including learning briefs, reflection notes, case studies, success stories, and programme improvement recommendations. Facilitate After-Action Reviews (AARs), pause-and-reflect sessions, learning workshops, and programme reflection meetings to capture insights and promote adaptive management.

Support the establishment and coordination of Communities of Practice (Co. Ps) and internal learning platforms to encourage knowledge exchange among CASFOD staff and partners. Promote a culture of continuous learning, innovation, and evidence use across the organization. Research and Evidence Generation: Support the planning, design, and implementation of research studies, assessments, evaluations, and learning activities conducted by CASFOD.

Conduct literature reviews, desk reviews, evidence synthesis, and contextual analysis to inform programme development and strategic planning. Support the development of research methodologies, protocols, data collection tools, interview guides, and research frameworks. Participate in qualitative and quantitative data collection activities, including Key Informant Interviews (KIIs), Focus Group Discussions (FGDs), surveys, and stakeholder consultations.

Collaborate with MEAL and Programme team to analyze and visualize programme, research, and evaluation data to generate actionable insights, identify trends, and provide evidence-based recommendations for decision-making and programme improvement. Support the preparation of research reports, technical papers, policy briefs, learning documents, and evidence summaries.

Support publication and dissemination of CASFOD’s research findings through conferences, learning events, technical forums, and online platforms. Knowledge Products Development and Dissemination: Develop, edit, and package high-quality knowledge products, including: Lessons learned reports, Learning briefs, Case studies, Success stories, Research reports, technical briefs, Policy briefs, Programme summaries, Presentations and infographics Translate technical information, research findings, and programme data into clear, user-friendly knowledge products for different audiences.

Ensure quality assurance, accuracy, consistency, and proper documentation of CASFOD’s knowledge assets. Support dissemination of learning products through internal communication channels, partner networks, workshops, and digital platforms. Maintain an organized database of knowledge products, publications, research materials, and organizational learning resources.

Digital Knowledge Platforms, Innovation, and Research Collaboration: Develop dashboards, analytical reports, and evidence products to strengthen programme learning and adaptive management. Support the management and optimization of CASFOD’s digital knowledge platforms, repositories, and learning systems to improve knowledge access and sharing.

Promote the use of innovative digital tools, including AI-enabled solutions, for knowledge capture, analysis, and dissemination. Support research collaborations, publications, and learning engagements with academic institutions, government agencies, and development partners. Provide research inputs for proposals, concept notes, strategic documents, and organizational learning products.

Compliance, Safeguarding and Other Duties Ensure that Knowledge Management and Research activities adhere to organizational policies, donor requirements and relevant humanitarian standards (e.g., Core Humanitarian Standard, Sphere). Integrate protection, gender, age, inclusion and safeguarding considerations into all Knowledge Management and Research activities and interactions with communities.

Uphold the organization’s code of conduct, values and confidentiality requirements at all times, especially when handling personal or sensitive data. Perform any other tasks assigned by the MEAL Coordinator or line manager that are consistent with the role and organizational needs.

Requirements

Qualifications

and Experience Bachelor’s degree in Knowledge Management, Research Methods, Development Studies, Social Sciences, Monitoring and Evaluation, Information Management, Communications, or related disciplines. A postgraduate qualification in a relevant field is an added advantage.

• Minimum of 2–4 years of experience in knowledge management, research, learning, monitoring and evaluation, or related roles preferably with an NGO or humanitarian organization.
• Demonstrated experience in documenting lessons learned, developing knowledge products, and supporting evidence generation.
• Experience supporting research studies, assessments, evaluations, and learning initiatives. Experience managing digital knowledge repositories and information-sharing systems.