Facilities Maintenance Coordinator

About The Role

Working Pattern: Monday

• Friday 08:00 - 17:00 Duties & Responsibilities: Helpdesk operator / Work Scheduler – CAFM System. Receiving and prioritising incoming Reactive tasks in accordance with contract specific SLAs. Preparing, loading and disseminating PPM tasks. Distributing work efficiently to the correct engineering workforce. Monitoring the status of all jobs on a daily basis and reassigning priorities as required. Preparing and distributing reports to the required frequencies: daily, weekly, monthly; Monitoring the completion time of jobs and chasing. Liaising with engineers regarding job completions. Raising purchase orders. Liaising with sub-contractors. Chasing sub-contractor Service Reports and actuals. In putting job status updates, comments, reports and completion information Ensuring the Client / Customers is kept informed in accordance with agreed / contractual requirements. Taking telephone calls and distributing. General filing. Record keeping. Running Ad Hoc CAFM reports at request of Operations Manager Key Challenges: To meet agreed contractual deadlines – Contract SLAs; Continued communication with engineers, sub-contractors and Client representatives to meet SLAs; Provide administrative support to the operational team; Work as part of a small team to deliver and appropriate service Skills & Knowledge: Experience in the operation of a CAFM (Computer Aided Facilities Management) system would be an advantage. Training will be given Excellent PC skills and the use of MS Office in particular MS Word and MS Excel Experience in a Help desk environment would be a distinct advantage Proven experience in providing administrative support. A good knowledge of administrative disciplines including filing and record keeping Customer Awareness – highly focused customer service skills Excellent Communication skills both oral and written Confidence and credibility to deal with colleagues at all levels Planning & Organising – self motivated and able to work without supervision Flexibility/Adaptability – adapts quickly to changing priorities/plans Team Working General knowledge in use of PC applications – word, excel, e-mail About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values
• Trust, Respect, Unity, and Empowerment. Why Work for OCS? ✅ Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people. 🚀 Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career. 🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources. 📝 Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications! 💰 Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific) How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.