Member Resource Center Representative

Job Details: Job Location: RENO OPERATIONS CENTER (ROC)

• Reno, NV, Position Type: Full Time, Salary Range: Undisclosed, Job Category: Member Services, Join Our Team! At Greater Nevada Credit Union, a division of America First, we are committed to making a meaningful difference in the lives of our members, our communities, and one another. Our team takes pride in serving our members while investing in the communities where we live and work. Our collaborative culture encourages innovation, professional growth, and a shared commitment to delivering exceptional member experiences. Why Join Us? Make a meaningful difference in the lives of our members and communities Be part of a collaborative and supportive team Grow your career through learning and development opportunities Work for an organization committed to helping people and communities thrive If you're passionate about helping others, building meaningful relationships, working as part of a team, and making an impact, we'd love to meet you! About The Position: Member Resource Center Representatives are responsible for performing sales and service functions through telephone calls, outbound calls and electronic communication in the member resource center to assist in achieving Greater Nevada goals. What You'll Be Doing Consistently perform at high levels of effectiveness through communication with members telephonically, through video and online digital communication channels. Meet performance goals established by management, including product sales/referrals and number of member interactions per hour via phone, video or electronic communication channels. Effectively and accurately communicate with members in writing via secure messaging, chat, text, email or fax. Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.

Qualifications

1 year of customer service experience required High School Diploma or GED required Previous call center experience preferred Previous Financial Institution experience preferred Bilingual is a plus Skills & Competencies Enjoy working with the public over the phone and through video chat Effective verbal communication skills Effective relationship-building skills Effective time management skills Problem resolution skills and experience Optimizes work processes Drives engagement Self-development Action oriented Decision quality Physical Demands While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.)

for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel. You may occasionally be required to lift and/or move up to 20 pounds. Location and Travel Requirements The Member Resource Center Representative position is located onsite at our Reno Operations Center.

Compensation

& Benefits $17.07- $23.56 per hour Compensation is dependent on experience Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents Health Savings Account contributions Supplemental insurance and life insurance plans Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment Paid time to volunteer and make a contribution to the community Employee product and service discounts Greater Nevada is an Equal Opportunity Employer Employment at Greater Nevada Credit Union, a division of America First, is based solely on a person's merit and qualifications directly related to professional competence.

Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Qualifications: