Air Export Agent

Your Role

To coordinate the activities of the air export department to ensure a quick, courteous and efficient customer experience while maintaining a competitive cost structure for both CEVA Logistics and our clients. Keep clients informed of the status of their shipment. What You'll be Doing: Receive orders from clients and analyze their needs.

Communicate with the different stakeholders in order to offer superior customer service. Suggest innovative solutions to clients. Communicate, in a timely manner, the relevant information and issues to the immediate supervisor. Open files for shipment and enter data in the operational system according to the ISO standards of the company.

Organize the pick-up and delivery of freight according to booking. Negotiate rates and book airline cargo space and ensure that freight is shipped on time. Verify documents (B13, certificate of origin, credit letter, permit etc.) to ensure compliance with customs regulations. Transmit notices and documentation to the client, CEVA Logistics network and /or recipient, including rates.

Keep shipment files, CEVA Logistics network and agents updated. Invoice clients, ensuring that all charges for services rendered are included, and all costs are applied according to the agreements (if necessary, verify client’s credit with the Accounting Department) Comply with procedures established by CEVA Logistics, and within deadlines (performance indicators).

Establish notice periods and follow up on claims. Issue non-conformity notices and customer complaints in accordance with ISO procedures. Complete all trainings required for the job, including but not limited to the transportation of dangerous goods, the good distribution practices of pharmaceutical products. All other duties as requested by the immediate supervisor.

What we're looking for

Collegial studies or diploma in professional studies or the academic equivalent Experience required in air freight 2 years in customer service Basic knowledge of Microsoft Office Suite Fluency in English, both written and oral Ability to communicate clearly Excellent interpersonal skills Team player Organizational and time management skills Detailed-oriented Sense of urgency Customer service