Operations Manager

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world.

Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

What We Offer

Full-time employees are eligible for 401(k) and healthcare benefits including Medical, Dental & Vision Complimentary Daily Meals: Enjoy FREE breakfast, lunch, and dinner during your shift Our Mission: To be the word's most admired air and travel provider Our Core Values: We Are Safe We Are Future Thinkers We Play To Win We Respect Everyone and Work As A Team The Operations Manager is responsible for overseeing various departments including transportation, customer service, equipment, sanitation, warehousing, and maintenance.

They will develop and implement procedures to ensure quality standards are met and maintained. The Operations Manager will also manage the operational budget and provide direction in the absence of the General Manager. They should have a minimum of 4-5 years of broad-based Operations Management experience, preferably in the manufacturing or food processing industry.

ESSENTIAL FUNCTIONS

Oversee the overall operation of the unit including Operations (sanitation, transportations departments), Quality, and Purchasing. Ensure appropriate operating processes are in place to meet or exceed requirements. Continuously improve quality levels in the unit, including monitoring plans and other audits to ensure all company, customer, and USDA requirements are exceeded or met.

Oversee ongoing implementation of HACCP, SSOP, GMP, and all regulatory requirements. Develop and lead a cohesive team committed to high-performance levels and continuous improvement. Ensure that the Units work methods are in line with the company standards and customer contracts Assist and control continuous optimization of processes.

Ensure compliance with safety, health, environmental, and quality guidelines provided by corporate and local regulations and customer requirements. Guide, motivate, and develop the subordinate employees within the Human Resources Policy Plan / Implement and control the cost budget in responsibility; initiate and steer corrective actions in case of deviations.

Develop and execute planning of robust processes and documented SOPs. Participate and Support Company sponsored initiatives such as VIP Flights, Internal system development, Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, Workplace Safety NONESSENTIAL FUNCTIONS: Other duties as assigned.

EDUCATION

Bachelor’s Degree Preferred; Associate's degree (A. A.) from two-year College or technical school; High school diploma or equivalent with 10 years related experience or equivalent combination of education and experience.

QUALIFICATIONS

Manufacturing experience and/or Food Processing industry a plus A minimum of 4-5 years broad-based Operations Management The ability to meet requirements necessary to obtain a PANYNJ (Port Authority), Port ID (per TSA regulations) Must meet all applicable state and local food handler certification requirements for the work location (Texas requires a Food Handler Certificate within 60 days of hire).

Working knowledge of HACCP and FDA compliance Financial management and Leadership skills Effective employee relations skills Proficient with Microsoft Office suite JOB DESCRIPTION Ability to solve quality related problems. Ability to deal with a variety of compliance situations and continuous improvement. Know and follow all safety requirements; strives to maintain a safe work environment.

Must be able to work various shifts, including weekends and holidays. Must be able to read and write in English. Intellectual/Social demands: While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.

This position also requires constant attendance and punctuality

• Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security
• Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly. Work environment: The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud. We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata. This position is not eligible for employment visa sponsorship . Applicants must be legally authorized to work in the United States at the time of application and throughout their employment without current or future sponsorship from dnata Catering USA. Notice Regarding Background Checks (State Law Disclosures) dnata Catering may obtain consumer reports and/or investigative consumer reports about applicants or employees for employment purposes, in accordance with the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) and applicable state laws. California: Pursuant to the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code § 1786 et seq.), dnata Catering may obtain an investigative consumer report that may include information regarding your character, general reputation, personal characteristics, or mode of living. You have the right to request a copy of any report obtained. New York: In accordance with Article 23-A of the New York Correction Law and the New York Human Rights Law, background checks will be conducted only as permitted by law, and any employment decision based on criminal history will follow required legal standards and notice requirements. Massachusetts: Pursuant to the Massachusetts Consumer Reporting Act (M.G.L. c. 93, § 52 et seq.) and the Massachusetts CORI statute (M.G.L. c. 6, § 172), dnata Catering may obtain a consumer report or criminal offender record information for employment purposes, consistent with state law. Applicants may request a copy of any report obtained. New Jersey: In accordance with the New Jersey Opportunity to Compete Act (N.J.S.A. 34:6B-11 et seq.) and applicable consumer reporting laws, background checks will be conducted only as permitted by law, and applicants will receive required notices and rights regarding any consumer report obtained. Texas: Background checks may be conducted in accordance with applicable Texas law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained. Tennessee: Background checks may be conducted in accordance with applicable Tennessee law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained.