Business Support Specialist

Job Summary

This role will be responsible for providing high-level administrative and operational support to ensure the efficient running of business processes. Also acting as a focal point between various departments, managing data, coordinating projects, and supporting indirect sales representatives and external partnerships.

Job Responsibilities

Act as a focal point between the Business team and all other departments (finance, business operations, marketing and sales operations, to ensure seamless communication and coordination between departments to facilitate smooth operations and project execution. Build a strong partnership with external stakeholders, to ensure effective communication and collaboration on projects and initiatives.

Provide timely and effective support to indirect sales representatives, to ensure their concerns are addressed and resolved. Maintain accurate and timely cash-out processes, to ensure end users receive their funds correctly and on time. Collect cash-out documents from external stakeholders, to ensure all documents are officially signed and completed with regulatory and internal requirements.

Create and prepare (Daily and Monthly) reports to provide actionable insights and data to support business development team. Handle data entry of received documents using Word and Excel, to ensure validation with stakeholders (Account Managers, Finance Department, and Business Operations). Coordinate schedules, manage calendars & prepare meeting notices and agendas for multiple business parties to ensure that activities are properly arranged with no conflicts.

Perform basic office tasks, such as contracts and document control filing, ordering, storing, and distributing office supplies and manage petty cash requests to ensure the smooth and efficient operation of the office environment Requirements 0-2 years of business support experience, preferably in the fintech or financial services industry.

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Bachelor’s degree in any relevant field.