HR Generalist

Description Summary The HR Generalist supports a broad range of Human Resources functions, including partner relations, recruitment and onboarding, benefits administration, performance management, compliance, training and general HR operations. This role helps ensure HR processes are accurate, consistent, partner-focused, and aligned with Rock City Enterprises’ mission and core values.

The HR Generalist serves as a trusted resource for partners and leaders, providing responsive support, maintaining accurate partner information, assisting with HR programs, partner support, and day-to-day operations. Under the direction of the Human Resource Manager, this role supports Rock City Enterprises’ mission: “To enrich lives through Wonder and Connection.

” Ideal Candidate Profile The ideal candidate is a dependable, detail-oriented HR professional who enjoys balancing people-focused work with accurate HR administration. This person is approachable, organized, and able to maintain confidentiality while supporting partners and leaders with care, professionalism, and follow-through.

This individual demonstrates strong judgment, clear communication, a service mindset, and a commitment to Rock City Enterprises’ values of Courage, Care, Wonder, and Excellence.

Essential Duties

& Responsibilities Guest Service & Culture

• Deliver excellent service to internal and external guests in alignment with the organization’s mission, culture, and values.
• Model Courage, Care, Wonder, and Excellence in all partner, leader, and stakeholder interactions.
• Promote a culture of trust, accountability, confidentiality, data accuracy, and continuous improvement.
• Serve as a positive representative of the Human Resources team by providing timely, professional, and supportive assistance to partners and leaders. Partner Relations & HR Support
• Serve as a first point of contact for partner questions related to HR policies, procedures, benefits, employment practices, and general workplace matters.
• Provide support with partner relations matters by providing guidance, assisting with investigations, documentation support, and appropriate follow-up.
• Assist with preparing and maintaining HR documentation, including status changes, corrective action records, performance documents, and partner communications.
• Help ensure HR practices are applied consistently, fairly, and in alignment with organizational policies and values.
• Escalate complex partner relations concerns to HR leadership as appropriate.
• Support partner engagement, recognition, retention, and culture-building initiatives, including Code Green (Recognition) program tracking and reporting. HR Administration & Compliance
• Maintain accurate and confidential partner files, records, and HR documentation.
• Support compliance with applicable employment laws, company policies, and recordkeeping requirements.
• Assist with audits, compliance reporting, and documentation requests.
• Support benefits, leave administration, workplace accommodations, and related compliance processes as assigned.
• Maintain awareness of HR compliance requirements and partner data privacy standards. Recruitment & Onboarding
• Provide administrative and operational support throughout the recruitment process, including posting job openings, scheduling interviews, preparing offer documentation, and coordinating pre-employment requirements.
• Assist the Talent Acquisition team in delivering a positive candidate experience through timely communication, interview coordination, and onboarding support.
• Facilitate new hire onboarding activities, including orientation scheduling, completion of required paperwork, and coordination with internal departments.
• Assist hiring managers and the Talent Acquisition team with recruiting activities, including coordinating and conducting interviews, attending job fairs, and supporting staffing initiatives. Training & Development
• Coordinate and facilitate new hire orientation to ensure partners receive a positive onboarding experience and understand organizational policies, procedures, culture, and expectations.
• Coordinate and support training programs and maintain related records and documentation.
• Track and maintain training records, certifications, licenses, and required compliance documentation.
• Coordinate training schedules, material, facilities, and communications for in-person and virtual learning opportunities.
• Monitor completion of mandatory training programs and provide reporting as needed. HR Reporting & Operations
• Maintain partner information within the Human Resources Information System (HRIS).
• Support data integrity and record accuracy, and consistent HR processes.
• Assist with HR projects, policy updates, communications, and process improvements.
• Collaborate with Payroll, Finance, and operational departments to ensure efficient administration of HR programs. Operational & Team Support
• Support HR projects, initiatives, events, communications, and team priorities as assigned.
• Assist with preparation for meetings, trainings, audits, partner events, and leadership updates.
• Maintain confidentiality and professionalism in all HR matters.
• Ensure adherence to organizational policies, procedures, and standards.
• Perform additional duties as assigned by management Requirements Education & Experience
• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or related field preferred.
• Minimum of two years of experience in Human Resources, HRIS administration, recruiting, training or related administrative support preferred.
• Experience supporting employee relations, benefits administration, recruitment, onboarding, and HR compliance activities preferred.
• Equivalent combination of education and experience may be considered. Knowledge & Skills
• Strong understanding of general HR practices, employment processes, and partner support.
• Strong attention to detail and commitment to accurate data entry, recordkeeping, and reporting.
• Proficiency in Microsoft Office, including Word, Outlook, and Excel.
• Strong communication and interpersonal skills with the ability to support partners and leaders professionally.
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Ability to maintain confidentiality and exercise sound judgment.
• Working knowledge of employment laws, HR compliance requirements, and HR best practices. Licenses & Certifications
• Professional certification such as SHRM-CP, PHR, or related HR certification preferred.
• Valid driver’s license required. Physical Demands & Work Environment
• Regular use of hands and fingers for computer work.
• Ability to lift and/or move up to 25 pounds.
• Frequent walking, standing, stooping, kneeling, or crouching.
• Ability to work a flexible schedule, including nights, weekends, holidays, and special events as needed. Company Mission & Core Values Mission: To enrich lives through wonder and connection. Core Values: Courage | Care | Wonder | Excellenc