Document & Referral Specialist - Medical Office

Description Are you highly organized, detail-oriented, and passionate about making a difference behind the scenes in health care? Join our mission-driven team at Community Health Center of the North Country, a Federally Qualified Health Center (FQHC), where your administrative talents support equitable, high-quality care for individuals and families in our community.

Full-Time | Monday–Friday, Daytime Hours | No Nights, Weekends, or Holidays

• Please note, this is a fully onsite position. Pay Rate: $18.39 per hour REPORTS TO: Practice Manager Why You’ll Love Working Here Work-life balance: Enjoy a predictable weekday schedule — no evenings, weekends, or major holidays Supportive team culture: Be part of a collaborative environment where everyone’s contributions are valued Mission-focused impact: Help ensure continuity of care for patients by managing key documentation and referrals What You’ll Do As a Document and Referral Specialist, you’ll be a vital link between our clinical and administrative teams, keeping things running smoothly so patients receive timely, coordinated care. You’ll: Manage incoming and outgoing referrals, including tracking scheduling and follow-up Process imaging and procedure orders Complete prior authorizations for tests, procedures, and DME Communicate with patients about referral appointments and missed follow-ups Understand insurance coverage and requirements for authorizations Track and retrieve medical records, diagnostic reports, and hospital notes Monitor and respond to incoming faxes, messages, and prescription lines Reconcile interface issues in the EMR Prepare professional correspondence to patients and providers Serve as backup receptionist when needed, greeting patients with warmth and professionalism Provide general administrative support to providers and nurses Requirements What We’re Looking For High school diploma or GED preferred 1+ year of experience in a medical office or administrative healthcare setting (or equivalent training/education) is required Working knowledge of medical terminology preferred Strong customer service, phone etiquette, and organizational skills Comfort with computers, EMRs, and multitasking in a fast-paced environment Commitment to patient confidentiality and team collaboration Experience in a community health or FQHC setting is a plus Why Choose Us? Daytime Hours Only – No weekends, nights, or holidays Generous PTO – Vacation, sick, personal time, and paid holidays Robust Benefits – Medical, dental, vision, FSA, 401(k), disability & life insurance If you're ready to make a meaningful difference with a team that’s dedicated to improving health care access and outcomes, we encourage you to apply today!