Director of Residence

Description The Director of Residence provides executive-level operational leadership for Birdwood Mansion, overseeing all hotel, dining, catering, and banquet operations in alignment with Boar’s Head Resort standards. Reporting to the Managing Director, this role drives revenue growth, operational excellence, and exceptional guest experiences through proactive leadership, team development, and collaboration with resort leadership and shared services.

Responsibilities include

overseeing daily operations, household management, guest services, pre-arrival planning, and coordination of golf, wellness, and other resort amenities. The Director of Residence also manages staffing, scheduling, coaching, and performance expectations while ensuring consistent service standards, financial performance, and guest satisfaction across all areas of the residence.

Requirements

Required Qualifications Minimum of 10 years of experience in hotel operations, fine dining food and beverage, and banquet management. Minimum of 5–8 years of management or supervisory experience. Bachelor’s degree in business administration, Hospitality Management, Hotel Management, or a related field. Strong knowledge of wines, spirits, cocktails, and beverage service.

Excellent communication, interpersonal, and leadership skills. Demonstrated ability to train, coach, mentor, and develop team members. Strong organizational skills, attention to detail, and ability to manage multiple priorities. Commitment to exceptional guest service and consistently high service standards. Professional demeanor, personal grooming, and presentation.

Ability to work collaboratively in a team-oriented environment. Flexibility to work varied schedules, weekends, holidays, and extended hours as business needs require. Ability to stand and remain active for extended periods.

Preferred Qualifications

Multilingual proficiency. Experience in luxury hospitality, fine dining, or culinary destination properties. Extensive wine knowledge; Sommelier certification preferred. Master’s degree in business administration (MBA) or a related field.