Call Center Supervisor-ON Site Akron

Supervises the call center floor by keeping track of agents on their shift, including: managing real-time adherence to scheduled activities, evaluating utilization, and moving agents to various projects as call volume demands fluctuate. Administrative tasks may include running reports, coaching team members, and providing feedback to management.

Additional supervisory functions include keeping track of attendance, handling first-level client complaints, and reporting any issues or challenges to management.