Customer Service Representative- Washington, PA

CUSTOMER SERVICE REPRESENTATIVE The Customer Service Representative in our Washington, PA office is responsible for providing customer service for internal/external customers and vendors. This position will collaborate with all departments to meet overall objectives and stay up to date on all company products and/or services to provide excellent customer care.

This role is in-office 5 days a week. Answering phone calls and emails from customers to answer questions, process orders, and update all information Process orders with accuracy; verify information such as delivery address, contact information, products, pricing, payment type, and obtain purchase orders Create new accounts and delivery sites as needed for all business segments Prepare and maintain required reports, spreadsheets and documents as needed Review/prepare cash, check, and card payments received in driver’s work, in office, or via phone Maintain house accounts: facilitate interaction, assist with customer portal setup, request/maintain required documentation, etc.

Assist AR with invoice portal entry and other tasks Assist with managing AR: contacting customers via phone and/or email as needed Process daily pricing spreadsheets as needed Provide pricing quotes for customers, drivers, sales, etc. as needed Perform general office duties which include maintaining records of packages received/delivered, copy, file and update paper and electronic documents, mailing statements, and assisting in special projects as needed Opening/closing the front office *All other duties as assigned High school diploma or GED required 1-2 years of customer service experience required High attention to detail with the ability to multitask Must have Microsoft Office experience (Excel, Word, Teams, etc.)

Ability to work overtime as needed including weekends Ability to work in a sitting position at a desk for long periods of time