IT App Management Specialist

Job Description Provide day-to-day support and administration for business applications to ensure system availability and optimal performance. Participate in projects to design, develop, test, implement, and roll out new or existing software applications. Resolve application incidents, perform root cause analysis, and communicate solutions effectively to business users.

Monitor application performance and proactively identify opportunities for system improvements. Collaborate with business users to gather requirements and recommend system enhancements that improve operational efficiency. Coordinate with external vendors and internal stakeholders to troubleshoot issues, implement enhancements, and manage application changes.

Administer and support SAP Business One (SAP B1) , including troubleshooting, user support, and system enhancements. Administer and support the Kissflow platform, including workflow configuration, form development, business process automation, user management, and troubleshooting. Configure, maintain, and continuously improve Kissflow workflows to streamline business processes.

Support User Acceptance Testing (UAT), system integration testing, and production deployment. Maintain application documentation, user manuals, SOPs, and technical knowledge base. Ensure application availability, data integrity, and compliance with IT policies and security standards. Provide end-user training and technical guidance for business applications.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field. Minimum 3 years of experience in Application Support, IT Application Management, or a related role. Hands-on experience supporting ERP systems; strong knowledge of SAP Business One (SAP B1) is mandatory. Experience administering and supporting Kissflow, including workflow configuration, business process automation, and user management, is highly preferred.

Knowledge of Software Development Life Cycle (SDLC), Cloud Computing, Networking, and Database concepts. Experience with SQL, API integration, or system integration is an advantage. Knowledge of Low-Code/No-Code platforms is a plus. Strong analytical and problem-solving skills with the ability to perform root cause analysis.

Excellent communication skills in both Thai and English. Detail-oriented with strong logical thinking and the ability to work independently as well as collaboratively. Customer-oriented mindset with strong interpersonal skills and the ability to manage multiple priorities effectively. Location: Head Office Rama9 Soi53