Claim Operations (Motor)

Job Description: Manage and monitor daily motor claims processes to ensure compliance with company procedures, Service Level Agreements (SLAs), and internal policies. Review claim documents, analyze the causes of losses, and provide recommendations for claim resolution and process improvements. Support the Assistant Manager in coordinating the Claims team, providing technical guidance, and ensuring high-quality work performance among claims staff.

Communicate and coordinate with repair workshops, vendors, and related parties to ensure repair and claim settlement processes are carried out efficiently. Validate repair costs and negotiate with repair workshops to maintain an appropriate balance between repair quality and cost efficiency. Assist in preparing weekly and monthly reports regarding claim status, turnaround time (TAT), and operational performance.

Requirements

Bachelor Degree in Engineering, Automotive, Industrial Engineering, or relevant fields. Professional certification in General Insurance (AAAIK/AAIK) will be an high advantage. Minimum 3 years of experience in motor claims, with at least 1 year of experience as a Senior Officer or Team Leader. Strong technical knowledge of vehicle structures, repair processes, and repair cost estimation.

Ability to work in a target-driven environment with strong analytical and coordination skills. Excellent communication and negotiation skills, with the ability to interact professionally with repair workshops, vendors, and third parties.