SR. Professional Service Engineer

Responsible for the deployment, configuration, customization, and support of Cloud-based Digital Solutions and SCADA systems for Oil & Gas customers. Serves as a Technical Lead, ensuring projects, customer requests, and system implementations are delivered efficiently, on time, and with the highest quality standards.

Key Responsibilities

Install, upgrade, configure, and support SCADA and Digital Solutions applications in Cloud environments. Design and implement medium to complex software solutions based on customer requirements. Develop custom solutions, integrations, scripts, workflows, reports, and system visualizations. Troubleshoot and resolve software, hardware, communication, and SCADA-related issues.

Support customer requests, system enhancements, and technical training activities. Participate in software testing and release validation activities. Lead small to medium-sized projects and contribute to project planning and budgeting. Conduct customer visits and maintain documentation in Salesforce. Ensure compliance with company safety, quality, security, and operational standards.

Qualifications

Bachelor's degree in Computer Science, Systems Engineering, Electronics, Electrical Engineering, Instrumentation, or related field. Minimum 7 years of relevant experience. Experience deploying and debugging enterprise software in Microsoft environments. Knowledge of Microsoft Server Operating Systems. Experience with ETL tools and techniques.

Experience integrating applications and working with RESTful APIs. Knowledge of IIS, web security, authentication, and authorization. Experience troubleshooting software and hardware issues. Experience with SCADA software and hardware. Experience with SCADA protocols including MODBUS, OPC, and MQTT. Understanding of OT and IT architectures supporting SCADA applications.

Ability to serve as a Technical Lead for medium to large projects. Programming knowledge in C#, PowerShell, SQL, or Python.

Preferred Qualifications

Experience with CygNet SCADA software. Experience with ForeSite or similar platforms. Experience with Data Analytics and Business Intelligence applications. Customer-facing software support experience. Exposure to Project Management responsibilities. Experience with AWS Cloud services. Oil & Gas industry experience in Production Optimization and Artificial Lift.

Experience with RTUs, PLCs, communication devices, configuration, and troubleshooting. Knowledge of SCADA concepts, practices, and procedures within the Oil & Gas industry.

Requirements

Excellent verbal and written communication skills. Bilingual English proficiency. Ability to manage crisis situations effectively. Strong planning and organizational skills. Ability to work independently with minimal supervision. Up to 10% domestic and international travel.