Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: Our agency opened in 2008 and has grown into a team of 14 who are focused on building strong relationships and supporting one another. I started my journey as an Agent Aspirant, which gave me a clear understanding of what it takes to grow in this business and how to support team members along the way.

I’m married with five kids, including twins, and family is at the center of everything I do. We stay very active in sports and family activities, and that family-first mindset carries over into the culture of our office. I stay involved in the community through the local Chamber of Commerce, building connections and supporting local businesses and events.

Our team enjoys a strong benefits package that includes a group life program, 401(k), PTO, paid vacation, sick leave, bonuses, and opportunities for both professional and personal development. We also make time for team outings and team-building events to stay connected and celebrate our successes. Our culture is tight-knit, high-energy, and relationship-focused.

Our motto is “One team, one heartbeat,” and we live that out every day by supporting each other and our customers. We’re looking for someone with a strong work ethic who is empathetic, consistent with follow-up, and focused on building real relationships. If you’re someone who truly cares about people and wants to be part of a supportive, driven team, this could be a great place to grow your career.

ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.