Full Time Seasonal Office Clerical Team Member

SUMMARY

Team Members are responsible for producing accurate, efficient output in accordance with documented standards, client specifications, and assigned priorities. This role owns individual production performance, including meeting defined targets for productivity, accuracy, and speed, and executing work in the correct order to support SLA delivery. Team Members follow established workflows, apply standards consistently, seek clarification when needed, and respond to coaching to improve performance over time. The role is execution-focused and operates within defined systems, without ownership of workflow decisions, quality standards, or process design.

ESSENTIAL FUNTIONS AND RESPONSIBILITIES

Employees are expected to perform the essential functions of this position accurately, efficiently, and within established business timelines with or without reasonable accommodations. The ability to meet productivity expectations, project deadlines, and customer commitments is an essential function of this position. Reasonable accommodations will be considered in accordance with applicable law.

• Produce accurate, high-quality transcription in required formats in full compliance with documented standards and client specifications.
• Complete assigned work in the designated order, including immediate prioritization of rush assignments to support SLA performance.
• Review and proof work using documented standards and client specifications only, ensuring corrections are objective, standards-based, and free from personal interpretation.
• Meet established productivity, accuracy, and quality standards as defined in the departmental performance scorecard and updated periodically by management.
• Seek clarification from the Team Lead or QC when standards, instructions, or formatting requirements are unclear before proceeding.
• Accept and apply coaching feedback and demonstrate measurable performance improvement over time.
• Maintain disciplined production habits and sustained focus during work periods.
• Adapt to new formats, systems, automation updates, and procedural changes as business needs evolve.
• Assist other departments or projects when assigned while maintaining production and quality standards.

SUPERVISORY RESPONSIBILITIES

• This role does not have supervisory responsibility.
• Follows direction from Team Leads and Managers regarding workflow, priorities, and performance expectations.
• Communicates questions, blockers, or clarification needs to the Manager, Team Lead or Quality Control.
• Escalates issues impacting productivity, quality, or deadlines in a timely manner.

QUALIFICATIONS AND SKILL REQUIREMENTS

• Strong attention to detail with the ability to produce accurate work in accordance with documented standards.
• Ability to follow established workflows, instructions, and formatting requirements consistently.
• Ability to manage individual workload and meet productivity, accuracy, and quality expectations.
• Strong time management skills with the ability to prioritize assigned work, including urgent or rush tasks.
• Ability to receive and apply feedback to improve performance over time.
• Basic problem-solving skills with the ability to identify when clarification or escalation is needed.
• Ability to maintain focus and productivity in a structured, deadline-driven environment.
• Adaptability to new systems, formats, automation updates, and process changes.
• Effective communication skills for seeking clarification and collaborating with team members.
• Proficiency in Microsoft Office and ability to learn production systems and tools.
• Maintains a professional, reliable, and team-oriented approach.

EDUCATION and/or EXPERIENCE

High School Diploma or equivalent and/or 0–2 years of related experience in production, transcription, administrative support, or a similar environment; or an equivalent combination of education and experience.

WORK ENVIRONMENT

This role operates in a production and office environment with frequent interaction across teams. The position requires sustained focus, the ability to meet deadlines, and effectively manage multiple priorities in a fast-paced setting. Overtime or schedule adjustments may be required based on business needs.

COMPANY-WIDE STANDARDS AND COMPLIANCE REQUIREMENTS

All positions are required to:

• Comply with all company policies, procedures, and documented standards.
• Protect sensitive and confidential information in accordance with company data protection and security policies.
• Adhere to approved data transmission protocols and system usage requirements.
• Follow acceptable use standards for technology and internet access to reduce cybersecurity risk.
• Maintain physical security controls, including proper badge use and prevention of unauthorized access.
• Demonstrate professional, respectful, and work-appropriate conduct at all times.
• Adapt to system, workflow, and procedural changes as business needs evolve.
• Cooperate with cross-functional support and assist other departments when assigned.
• Maintain and continuously develop the technical, interpersonal, and conceptual skills required for the role.
• Support overtime work as required to meet client delivery commitments and service level agreements (SLAs), based on business demand.

OTHER DUTIES

This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Mental Demands

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with managers, staff, customers, the public and others encountered in the course of work.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Braille Works is an Equal Opportunity Employer. We are committed to providing a workplace free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

ADA & REASONABLE ACCOMMODATION STATEMENT

The company is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the position. Applicants requiring accommodation during the application or hiring process should notify Human Resources.

ACCESSIBILITY COMMITMENT

The organization is committed to accessibility and inclusive practices. We strive to ensure that our workplace, communications, and digital content are accessible to individuals with disabilities and comply with applicable accessibility standards.