Front of House Staff

New Village Arts is looking for friendly, dependable, and audience-focused Front of House Staffto join our team. This role is cross-trained in Box Office and Bartending and is ideal for someone who enjoys customer service, live events, and working in a fast-paced, people-centered environment.

As a member of our front-of-house team, you will help welcome patrons, support ticketing and will call, serve beverages, assist with lobby flow, and contribute to a positive and memorable experience for our audiences.

What you'll do:

• Provide excellent customer service to patrons in person and by phone

• Sell and distribute tickets, assist with will call, and answer basic patron questions

• Operate ticketing and point-of-sale systems accurately

• Serve beer, wine, and other approved beverages in accordance with policy

• Check IDs and support responsible alcohol service

• Handle cash and card transactions accurately

• Restock bar and front-of-house supplies

• Keep lobby, bar, and audience-facing areas clean and organized

• Assist with pre-show, intermission, and post-show operations

• Communicate patron concerns or issues to the supervisor on duty

We're looking for someone who:

• Has strong people skills and a customer service mindset

• Is comfortable multitasking in a busy live event environment

• Can learn systems and procedures quickly

• Is responsible, punctual, and team-oriented

• Is available to work evenings, weekends, and some holidays

• Has prior experience in theatre, hospitality, concessions, bartending, box office, or guest service preferred

• Can meet any required alcohol or food service compliance requirements for the role

This is a great opportunity for someone who enjoys live theatre, connecting with the public, and being part of a team that helps bring each performance to life.