SME Relationship Manager Team Leader

Lead and supervise a team of SME Relationship Managers to ensure achievement of sales and portfolio quality targets. Oversee the development and maintenance of strong relationships with SME clients to drive business growth and customer satisfaction. Review and approve loan applications prepared by the team, ensuring accuracy and alignment with credit policies.

Guide the team in assessing clients’ financial needs and providing tailored financial solutions. Monitor team performance, client portfolios, and market trends to identify business opportunities and mitigate risks. Coordinate with internal departments (Credit, Risk, and Operations) to ensure smooth and timely processing of SME applications.

Conduct regular coaching sessions to enhance the team’s sales, credit analysis, and relationship management capabilities. Ensure high levels of customer retention through proactive portfolio management and service quality. Prepare performance reports and share feedback with management to support strategic decision-making.

Requirements

Bachelor’s degree in Business Administration, Finance, Economics, or a related field. 5-7 years of experience in SME banking or lending, including solid experience in B2B sales and relationship management. Proven background in managing corporate or SME client portfolios and achieving business growth targets. Strong understanding of SME products, credit analysis, and financial statement evaluation.

Demonstrated ability to build and maintain long-term relationships with business clients. Excellent leadership, coaching, and team management skills.