Payment Processing Analyst 1

Position Summary

The Payment Processing Analyst 1 representative is responsible for processing payments for electric and gas services, which impact customer’s/member’s utility accounts, including payments for constructions and other sources.

Responsibilities

Primary Position Responsibilities Process multiple and various electronic payment files from different banking sources Process payments received through the mail and update customer accounts the same day received Process bank deposits through Remit Plus for mail-in payments, as needed Balance payment activity logs Approve/process chargebacks/payment reversals and duplicate check payments, as needed Review credit balances on accounts following payment updates Review and research misapplied payments, including rejected files and make necessary adjustments Work closely with Accounting and Treasury teams for reconciling purposes Perform NISC upgrade testing in Service, Financials, as needed Correspond with member/customer, as needed Understand/explain Capital Credits, as needed Update and maintain documented daily checklists and job procedures Complies with established Co.

Serv safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor. Complies with established Co. Serv Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support. Secondary Position Responsibilities Assist with processing pre-note and bank draft files, including recurring credit cards.

Assist with processing deposit/membership charges Assist with Deposit Refund routine Assist with setting up Invoice Group for invoice billing Assist with assessing Late Payment fees to billing cycles Assist with running DQ1 Notices Attend approved professional training conferences, seminars, and workshops Attend various advisory committee meetings to assist Utility Revenue Specialist Supervisor, as needed.

Cross-train on different aspects/duties with the Billing Department. Continued knowledge of utilities industry Attends safety meetings involving safe office procedures . Performs other duties and activities as directed. Position Requirements Education, Experience, and Certifications Required High School Diploma or G.E.

D equivalency. Minimum 1 - 2 years utility billing, accounts receivable or equivalent work experience Skills and Abilities Required Must have strong organizational skills and be able to support multiple tasks. Must be able to work independently and be a self-starter. Must have flexible schedule and be available to rotate work on weekends/holidays, as needed Must have strong communication skills, both written and verbal Must possess personal computer skills and be proficient with Microsoft Suite of products and CIS software Knowledge of basic mathematics Must have typing skills of a minimum of 45 WPM Ability to work independently, with minimum supervision, and in a team environment Ability to work under strict deadlines and have strong problem-solving and analytical skills Physical Requirements Operates office equipment such as a computer, telephone, fax machine, copier, etc.

Indoor, office environment. Ability to lift a minimum of 25 pounds. Ability to drive occasionally as needed. Ability to sit for long periods of time. Requires frequent sitting, standing, walking, bending, and reaching. Other Requirements Must have and maintain a valid Texas driver's license