Ready Mix Dispatch & Order Coordinator

Description Phoenix, AZ 85043 | Full-Time | Monday–Friday | Starting at $26+/Hour Schedule: 7:00 AM–4:00 PM Work Location: 100% On-Site Pay: Starting at $26+/hour, based on experience ABOUT THE ROLE GFT Ready Mix is looking for a dependable, customer-focused Ready Mix Dispatch & Order Coordinator to join our Phoenix team.

This position serves as an important connection between our customers, drivers, dispatch, and operations teams. You will be responsible for processing customer orders, assisting with product needs, communicating order changes, and helping keep daily ready-mix operations running smoothly. Ready mix experience is preferred, but candidates with strong customer service, dispatching, logistics, or order-entry experience are encouraged to apply.

WHAT GFT OFFERS Weekly pay 100% employer-paid employee medical coverage , including Telehealth Paid holidays, PTO, and paid sick time 401(k) with employer match Company profit sharing 100% employer-paid basic life insurance and short-term disability Paid training Benefits available within 45 days of employment, or sooner Voluntary dental, vision, life, long-term disability, and supplemental benefits Employee discount program KEY RESPONSIBILITIES Receive and process customer ready-mix orders using Command Series software.

Accurately enter new orders, order changes, and customer information. Assist customers in identifying the appropriate products for their projects and end uses. Provide professional and responsive customer service to customers and drivers. Communicate order details and changes with dispatch, drivers, and operations. Manage multiple orders and changing priorities throughout the day.

Maintain accurate records and complete required daily reports. Assist with resolving routine customer and order-related issues. Perform other duties as assigned.

QUALIFICATIONS

Minimum of 2 years of customer service experience, preferably in dispatching, logistics, a call center, order entry, or a similar environment. Ready mix or construction materials experience preferred. Previous dispatch or order-management software experience preferred. Strong computer skills, including Microsoft Office.

Ability to type at least 40 WPM. Strong communication, organization, and customer service skills. Ability to work independently and manage changing priorities in a fast-paced environment. Knowledge of Phoenix and surrounding areas preferred. Command Alkon/Command Series experience is a plus. Bilingual English/Spanish is a plus.

PRE-EMPLOYMENT REQUIREMENTS Employment is contingent upon successful completion of a pre-employment drug screen and background check in accordance with applicable law. EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.