Training Specialist

The Counseling Team International (TCTI), a division of FR Health, supports first responders and their agencies through training, education, and collaborative partnerships. FR Health is seeking an organized, detail-oriented Training Program Specialist to coordinate TCTI’s training programs, events, and administrative activities.

Working closely with the Training Department Manager, staff, facilitators, and external partners, this role manages schedules, records, materials, event logistics, and training inquiries. The ideal candidate is proactive, adaptable, and committed to excellent customer service. Schedule: Monday to Friday 8 hour work day Key Responsibilities Coordinate logistics for classes, conferences, retreats, orientations, health fairs, and other training events.

Maintain training calendars, facilitator schedules, participant records, attendance, and program documentation. Prepare, organize, and distribute training materials, presentations, certificates, and supplies; coordinate shipments to off-site locations. Support in-person and virtual event setup, registration, technology, and post-event activities.

Respond to inquiries and provide professional customer service to agencies, participants, facilitators, vendors, and partners. Maintain data, compile reports, and track program feedback using spreadsheets, databases, and other tools. Assist with outreach, marketing materials, presentations, and communications promoting TCTI’s training programs.

Support departmental projects and perform other related duties as assigned.

Minimum Qualifications

High school diploma or equivalent required; associate degree or relevant coursework preferred. Two or more years of administrative, program coordination, event planning, customer service, or related experience preferred. Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Familiarity with shared calendars, databases, virtual meeting platforms, and learning management systems preferred.

Strong organizational, time-management, communication, and problem-solving skills. Excellent attention to detail, recordkeeping, and follow-through. Ability to manage competing priorities, work independently, and collaborate effectively. Commitment to professional, responsive customer service. Ability to travel occasionally to training sites and professional or community events.

Core Competencies Organization and time management Training and event coordination Customer service and communication Attention to detail and records management Technology and presentation support Problem-solving and follow-through Teamwork, collaboration, and adaptability