Business Manager

Description Innovative Outsourcing is proud to partner with Mc. Daniel Supply to recruit a dedicated and experienced Business Manager. Since 1972, Mc. Daniel Supply has built a strong reputation as a family-owned and values-driven organization serving the region. Mc. Daniel Supply Company is looking for a hands-on leader to run its office team and bring structure, accountability, and process improvement to day-to-day operations — including customer service, accounting support, and chargeback/ACH functions.

This is a leadership and operations role first: the right person will own how the office works and who's accountable for what. Accounting or financial-operations experience (AR/AP, reconciliation) is valuable and will be used daily, but a deep accounting background is not required.

Duties and Responsibilities

Team Leadership & Office Operations Lead and develop a team of approximately 11–12 across customer service, accounting support, and chargeback/ACH functions. Learn each team member's role well enough to redistribute work, cross-train the team, and ensure no critical process depends on one person. Build a culture where issues surface early and get resolved, not buried.

Set clear expectations, coach performance, and hold the team accountable. Process Improvement Identify where current workflows break down and implement fixes, standard procedures, and documentation. Improve financial processes and controls, not just following existing ones Partner with ownership and IT support on systems or process issues affecting daily operations.

Financial Oversight (AP/AR, Reconciliation & Reporting) Oversee accounts receivable and accounts payable for accuracy, timeliness, and strong controls. Oversee deposit reconciliation and ACH activity; investigate discrepancies and strengthen preventive controls. Oversee customer and facility invoicing; address root causes of recurring errors.

Track and report KPIs (aging, collections, processing time, error rates) to ownership on a regular cadence. Support review and response to chargebacks and payment disputes.

Compensation

& Benefits Competitive salary, $85,000–$100,000 depending on experience and scope Excellent benefits package. Culture Mc. Daniel Supply has been a family-owned, faith-based organization since 1972 and has been certified a Best Christian Workplace for three consecutive years. Candidates are encouraged to view the culture video on the company's careers page.

Requirements

Qualifications

Proven office/operations management experience, including direct team leadership, ideally in a high-volume or multi-function office environment. Comfortable with — and ideally experienced in — accounts receivable/payable, reconciliation, or similar financial administration. Deep accounting expertise is a plus, not a requirement.

Track record of building process and documentation where none existed, and of improving how a team operates. Comfortable defining and reporting KPIs and translating findings into action for ownership. Strong working knowledge of Microsoft Excel and Word; comfortable learning new or custom software systems. Bachelor's degree preferred (Business, Management, Accounting, or related field) or equivalent experience.

Detail-oriented with sound judgment and high integrity — this role touches sensitive financial and personnel matters.