Economic Support Worker - Bilingual (Spanish or Arabic) - Job & Family Services

Benefits

Full-time employment, Monday-Friday, with paid lunch hour Pay increase after successful completion of 120-day probationary period Impressive benefit package that includes medical, dental, and vision 15 1/2 paid holidays each year 80 hours annually of paid vacation days after one year of service 40 hours of personal leave each year Bi-weekly accrual of sick leave up to 120 hours per year 14% Employer Contribution to OPERS (Ohio Public Employees Retirement System) Employee Wellness Program Employer Paid Life and Accidental Death or Dismemberment Insurance Flexible Spending Account option Short-Term and Long-Term Disability Insurance options Job Summary: Receives and greets clients into the agency as well as on the phone; conducts research of electronic records to verify, locate, identify, and document the status of basic information using provided agency and state systems; provides information about the status of assistance and services; explains application procedures and client responsibilities; distributes forms as needed; coordinates the transfer of correspondence between recipient and the appropriate agency staff; process client changes; makes referrals to other agencies or providers; schedules appointments; handles incoming documents received by the agency; maintains program and systems knowledge needed to assist customers; performs clerical tasks related to case record maintenance and supporting other agency staff.

Performs other related duties as assigned. Anticipated Start Date: January 2027 ESSENTIAL FUNCTIONS : Your daily work in this role will involve client intake and support, including greeting clients, conducting basic electronic record research to verify status, explaining application procedures, and answering general questions about services.

You'll determine eligibility for specific programs (like Prevention, Retention & Contingency) through interviews and required paperwork, obtain statements of need, and make necessary referrals. A key part of the job includes coordinating correspondence, handling and logging incoming documents, ensuring timely and accurate scanning into our electronic document management system, and maintaining program and system knowledge.

This role requires someone who can seamlessly transition between direct client interaction and detailed clerical work, all while maintaining strict confidentiality and adherence to agency policies and regulations.

MINIMUM QUALIFICATIONS

1. High School graduate or equivalent AND
2. Six (6) months customer service experience AND
3. Successful completion of the county's data entry skills assessment AND
4. Must pass assessment to demonstrate Spanish or Arabic fluency