IT Support Specialist I

Assist the Credit Union in achieving its mission by making a positive difference in each member's financial life through reliable and responsive technology support. The IT Support Specialist I provides first-level technical support, training, and guidance to Credit Union employees for workstations, software applications, office productivity tools, and other technology resources.

This role is responsible for diagnosing and resolving routine technical issues, responding to help desk requests, documenting solutions, and escalating complex issues when necessary.