Overnight Guest Service Agent - Hilton Columbus Downtown

Due to a recent promotion, Hilton Columbus Downtown is seeking an Overnight Guest Service Agent to join its amazing team! As the only Hilton corporate-managed hotel in Columbus, this award-winning property features 1,000 guest rooms and 75,000 square feet of meeting space, making it an incredible opportunity to grow your hospitality career with a world-class brand.

Schedule: Overnight shift, 10:45 PM – 7:15 AM. Days will vary based on business needs and operational demands. Flexibility is required, including weekends and holidays Hourly Rate: $18.50 per/hour On Site Benefits: Complimentary Parking and Complimentary team member meal per shift Exceptional Hospitality Starts with You Picture yourself brightening someone’s day.

When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Overnight Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day: Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality .

Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.