Team Leader - Inside Sales

Job Objective To lead and manage the Telecalling Team, drive achievement of sales and payment collection targets, monitor team performance, and ensure effective customer follow-up and operational discipline.

Key Responsibilities

Manage, guide and monitor a team of 2 Telecalling Executives. Set daily, weekly and monthly calling, sales and payment collection targets for the team. Ensure achievement of team sales and collection targets. Monitor individual team member performance and productivity. Review daily calling, orders, sales and payment collection reports.

Track leads, follow-ups, pending orders and payment commitments. Conduct regular performance reviews and provide coaching to team members. Support executives in difficult customer conversations, negotiations and order closures. Monitor customer follow-up schedules and ensure timely action. Identify gaps in team performance and implement corrective actions.

Coordinate with Sales, Accounts, Logistics and Back Office teams for order and payment-related matters. Ensure accurate and timely updating of CRM/Pulse records. Prepare and submit daily/weekly/monthly team performance reports. Identify opportunities for repeat business, inactive customer activation and additional sales.

Handle escalated customer issues and ensure timely resolution. Ensure the team follows company policies related to orders, discounts, payments and customer communication. Support recruitment, onboarding and training of new telecalling team members when required. Motivate the team and maintain a positive, performance-oriented work environment.

Key Performance Indicators (KPIs) Team Sales Target Achievement Team Payment Collection Achievement Individual Team Member Productivity Call & Follow-up Achievement Order Conversion Rate Repeat / Additional Order Generation Customer Activation & Retention CRM/Pulse Data Accuracy Team Attendance & Discipline Timely Submission of Reports Team Performance Improvement Required Skills Strong communication, sales and negotiation skills.

Good leadership and team-management ability. Strong analytical and reporting skills. Ability to monitor targets and drive team performance. Good customer relationship management skills. Strong follow-up and problem-solving skills. Proficiency in MS Excel and CRM software. Ability to coach, motivate and develop team members.

Target-driven and result-oriented approach.