Assisted Channel Customer Adoption & Governance

Monitor the achievement of strategic targets for service solution development and ensure continuous improvement within the Assisted Channel Solution unit. Monitor the effective and efficient utilization of the Assisted Channel Solution unit's budget. Ensuring service solution development processes and procedures align with the Bank's internal policies as well as external requirements (regulations, laws, and government decrees).

Evaluate and coordinate the preparation and reporting of matters related to governance, compliance, and risk within the Assisted Channel Solution unit. Monitor the progress of feature and application development against established targets, and propose as well as implement necessary improvements.