Customer Service Agent - IAH

Job Details: Job Location: IAH

• Humble, TX, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Day, We are looking for a full-time Customer Service Agent for our Houston, Texas location. Rr JOB SUMMARY Energy Transport Logistics is seeking self-motivated individual who can work in a fast-paced environment and is able to multitask. This individual will be a frontline customer service representative to address customer needs and inquiries. Provide support to internal and external customers needs with a proactive approach in a professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide excellent, professional, and timely customer service whether handling customer inquiries, complaints, quotes, or support in order maintenance processes. Ability to successfully coordinate and collaborate between multiple departments, customers, and service providers. Transfer data from bill of lading to company freight operating management system.

Provide clerical support to daily operations, including, but not limited to, answering the telephone/ emails, photocopying, printing, faxing, filing, record maintenance, scanning and document breakdown. Collect, safekeep, and help upkeep all relevant customer data. Maintain open communication with customers to ensure all parties are clear in direction, whether confirming pickup/ delivery time and date, ensuring all mandatory forms are completed and attached, or if any moves need to have any specialized freight requirements or appointment.

Assist customers in tracking and tracing their freight, when needed. Notify customers of Freight Availability, Capacity, and other Important Information. Will need to maintain knowledge of company services. Work and Coordinate Effectively with Dispatch Team to ensure freight is delivered on time. Adhere to company policies and procedures.

Assist Management in operational KPI reports as needed.

Qualifications

COMPETENCIES Strong understanding of MS Office Programs, Freight operating systems, such as AS400, Alpha Truck, Crowne, Freight Data, etc. Strong verbal and written communication skills Relevant experience can include cartage, transportation, moving companies, customer service, logistics, line haul, intermodal, warehouse, ground operations, and dispatching air and ocean service.

Must have the ability to work in a fast-paced environment Type 30+ WPM preferred