Customer Engagement Specialist(m/f/d)

Engineered in Berlin. Driving the Future of Europe. At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket. Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries.

This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve. Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.

Come join us and impact the future of AUTODOC! Drive global end-to-end management, tracking, and strategic analysis of NPS (Net Promoter Score) and CES (Customer Effort Score). Identify underlying technical bugs and procedural friction points by systematically analyzing low customer scores. Capture qualitative insights from detractors and promoters through voice surveys, follow-up calls, and multi-channel feedback mechanisms.

Analyze customer contact histories and Call Center (CC) verifications to uncover systemic issues driving detractor sentiment and quantify their impact on NPS. Escalate emerging positive and negative customer trends to leadership with actionable recommendations for operational improvement. Experience: 2+ years of experience in Project Management, Customer Experience (CX), or Customer Insights roles.

Languages: English (B2+ level), Russian (B2+ level). Hard Skills : Advanced proficiency in Microsoft Office / Google Workspace, hands-on experience with modern AI productivity tools (e.g., Claude, Grok, ChatGPT), and familiarity with CX/NPS platforms (e.g., Qualtrics or similar), basic-to-intermediate skill in Excel/Google Sheets (pivot tables, standard formulas) or BI tools (Power BI, Tableau) to visualize survey trends.

Soft Skills : Strong analytical mindset, high emotional intelligence (empathy), proactive ownership, exceptional cross-functional collaboration, and communication skills, ability to translate raw customer feedback into clear, actionable requirements. Competitive salaries based on your professional experience Fast growing international company with stable employment Annual vacation of 26 working days and 1 additional day off on your birthday A cafeteria benefits system that lets you choose from options such as life insurance, private medical care, a sports card, cinema tickets, and more Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions AUTODOC Corporate Discount (up to 500 Euros per annualy) to order parts for their own use at special discounted rate Retail discounts of up to 75% on travel, technology, fashion and much more Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching Free English and German language classes