Lead Relationship Management (South Banks)

The opportunity : The Relationship Manager will be responsible for driving strategic partnerships with banks to accelerate NPCI’s Credit Card business growth. This role demands strong expertise in card and digital payments, deep understanding of credit card network led incentive structure, proven ability to manage relationships, and portfolio analysis and growth initiatives.

Requirements

Job Responsibilities

• Build and nurture strong relationship with partner banks to drive credit card issuance and portfolio growth.
• Accountable for achieving business targets, enhancing product penetration across NPCI offerings, and ensuring incremental growth.
• Ensure regular engagement with senior stakeholders at partner banks through structured reviews and visits.
• Coordinate with banks and internal product/operations teams to resolve customer complaints and queries within defined TATs, ensuring customer delight.
• Lead end-to-end execution of credit card deals, incentive programs, and portfolio activation initiatives.
• Utilize analytical tools to monitor performance, identify growth opportunities, and optimize strategies.
• Co-create newer campaigns / initiatives with partner banks to improve the portfolio quality and growth.
• Perform competitive benchmarking to align the partner bank on what’s best and drive the strategy towards execution. Desired Skills and Experience
• Rich experience in Cards & Digital Payments with strong domain expertise.
• Proven track record in credit card deal structuring and execution.
• Excellent communication, interpersonal, and analytical skills.
• Strong stakeholder management and ability to influence senior decision-makers.
• Familiarity with data analytics tools for business insights and performance tracking.