Operations Manager

Job Title Operations Manager Job Scope The Operations Manager is accountable for fulfilling a smooth ordering and delivery process for strategic partners through the optimization of shipments and logistics activities. S/He handles RMA processes and procedures and submits insurance claims in a timely and efficient manner.

Main Duties and Responsibilities Operations & Order Management Oversee and coordinate daily order processing activities with vendors and business units across all product lines. Manage the end-to-end sales order cycle, ensuring timely processing, fulfillment, and delivery. Handle customer and partner inquiries related to order processing, shipments, and license delivery requirements.

Administer and manage vendor portals, ensuring data accuracy and operational compliance. Lead and supervise Operations teams across Jordan and Iraq, ensuring efficient execution of daily activities. Monitor shipment progress and delivery performance to ensure compliance with agreed lead times. Manage customer communications related to contract renewals, invoice submissions, and operational requirements.

Build and maintain strong relationships with vendor representatives to facilitate smooth procurement activities. Support the onboarding of new distributors and provide operational guidance throughout the setup process. Conduct compliance reviews of customers and orders while coordinating with internal Audit and Compliance teams.

Ensure distributors maintain up-to-date export compliance documentation and regulatory requirements. Collaborate with Finance teams on credit management, credit holds, goods-in-transit monitoring, and cost allocation processes. Manage warehouse operations and coordinate product deliveries and collections across multiple locations.

Review project cost sheets, purchase orders (POs), and Bills of Quantities (BOQs) within project management processes. Process project bookings in the ERP system and oversee issuance of invoices and delivery notes.Monitor inventory-related provisions, including stock, work-in-progress (WIP), and advance billing provisions.

Lead stakeholder communications and negotiations with vendors, distributors, service providers, and external partners. Logistics Management Select and manage logistics service providers, negotiate transportation contracts, and secure competitive freight rates. Evaluate and implement optimal shipping routes and transportation solutions to ensure efficient delivery operations.

Manage the complete logistics cycle, including inbound and outbound shipments, while maintaining high service levels and customer satisfaction. Coordinate and monitor outbound shipments, ensuring timely clearance and delivery through close collaboration with forwarding and clearing agents. Track shipments proactively and provide regular status updates to internal and external stakeholders.

Collaborate closely with Sales and Warehouse teams to ensure seamless order fulfillment and shipment execution.Liaise with customs authorities and clearing agents to maximize operational efficiency, quality, and compliance. Review and validate export documentation, customs requirements, and ownership transfer documents.

Oversee inventory storage and stock movement through effective coordination with warehouse operations. Conduct monthly inventory audits and ensure inventory accuracy. Ensure adherence to warehouse health, safety, security, and hygiene standards.Work with shipping and customs service providers to optimize costs related to freight, customs clearance, and final delivery.

Lead communications and commercial negotiations with logistics partners and external service providers. Position Requirements Lead cross-functional teams across multiple countries.Drive operational efficiency, service quality, and process improvements. Ensure compliance with company policies, vendor requirements, and regional regulations.

Support business growth through effective supply chain, logistics, and operational management.

Education

Bachelor’s degree in Business Administration, Supply Chain Management or any other related field Experience At least 7 years of relevant experience. #LI-SK