Full-Time Remote Virtual Receptionist

Full-Time Remote Virtual Receptionist

100% Work from Home l Hiring Immediately l Candidates must reside within 50 miles of San Antonio

At Ruby, we provide the friendly, professional support businesses rely on every day. As a Virtual Receptionist, you'll help create positive first impressions and meaningful interactions for our customers and their callers by answering calls, scheduling appointments, and so much more. Because Ruby operates 24/7/365 days a year, this position requires the ability to work a weekend day and holidays. If you excel under pressure, adapt quickly, and take pride in top-tier service, we want to hear from you!

Day-to-Day:

• Inbound Support: Deliver empathetic, articulate, and professional assistance to inbound callers across various industries.

• Multitasking and Adaptability: Seamlessly switching between unique client protocols, data entry systems, and customized call scripts across two monitors.

• Performance Goals: Meet and exceed core KPI's, including schedule adherence, average call wrap-up times, and Quality Assurance (QA) standards.

Your Qualifications and Skills

• Located withing 50 miles of San Antonio, Texas

• A minimum typing speed of 40 WPM and comfort navigating multiple software platforms simultaneously.

• A warm, professional demeanor with the ability to remain composed and empathetic, even during challenging interactions.

• A proven track record of self-motivation and reliable attendance.

• Preferred, but not required:

• Experience in a high-volume call center, customer service, or administrative role.

• Proficiency in Office 365.

• Bilingual (Spanish/English) is a plus!

Compensation/Benefits:

• $19/hr

• Comprehensive Medical, Dental, and Vision Insurance

• 401(k) with company match, plus an Employee Stock Ownership Plan (ESOP)

• Paid Time Off (PTO) - 2 Weeks Paid Vacation in Year 1

• Life Insurance Policy

• Legal Assistance

Tech Requirements to Work from Home:

• PC/Laptop running Windows 11 or higher (Chromebooks, Macs/Apple products, and tablets are not compatible).

• Dedicated, direct-wired Ethernet connection required (Wi-Fi, cellular hotspots, DSL, satellite, or dial-up services are strictly prohibited as primary connections.)

• Internet speeds of 50 Mbps Download/10 Mbps Upload.

• A web camera.

• Professional-grade wired headset with built-in microphone.

• Two monitors with a minimum screen resolution of 1600x900.

• Employees must supply their own compliant hardware during initial onboarding. After 90 days, Ruby will provide company-issued equipment.

Ready to apply? If you are tech-savvy, dependable, and driven by great customer service, apply today to start your career with Ruby!

• Ruby is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. *