Customer Experience Specialist (Byo)

Reporting to the Southern Customer Experience Officer, the main purpose of the job shall be to provide Sales and Customer Support services within the Group Customer service centres.

Duties and Responsibilities:

Servicing the Group Customers through

Selling of Products and Services.

Issuing Short Term Insurance Policies (Motor, Travel, Home, Licensing Services)

Providing Medical Aid support services (Membership Services)

General Inquiries Management

Relationship Management & Customer Care.

Market Intelligence Gathering (Brand, Products, Competitor Activity)

Customer and Stakeholder interactions.

Quality Assurance

Qualifications:

Degree in Insurance and Risk Management, Business studies, or equivalent.

A marketing qualification will be an added advantage.

2 'A' Levels.

The Ideal Candidate Must Have:

At least 2 years' experience as a customer experience specialist, or a similar customer support role, with exposure to the insurance and medical aid environment.

Experience in gathering and interpreting customer experience information.

Knowledge of online customer engagement platforms and channels.

Good problem-solving and decision-making skills.

Strong client-focus.

Positive attitude with willingness to learn.

Mathematical aptitude.

Flexible and adaptable, contributing to a positive team environment.

Commitment to handling private and confidential information with a high degree of professionalism.