IT Operations Support

Role Objective Responsible for running the bank’s business system and services 24x7 up and running around the clock. Make sure that all the systems are monitored through various tools and applications Work is generally routine, most tasks are well defined, but with considerable variation; some phases of the work are less well defined and may require independent action.

Key Roles and Responsibilities: User Support:

• Attending user phone calls
• Local & Overseas users support after working hours and during week holidays System Backups:
• Timely executing various systems and critical application backups
• Core banking before/after batch backups thru Networker
• Running Clone backups jobs on daily basis
• Verifying logs of scheduled backups, escalating and follow-up backup fail issues EOD-Batches:
• Running end of days for Doha, Dubai, Kuwait & international representative branches
• Escalation and follow up batches issues
• Month end related activities Monitoring:
• Monitoring of ATM transactions
• Monitoring of NAPS/VISA/MASTER/other external networks thru different applications provided by IT users / vendors
• Monitoring of Credit cards transactions and POS transactions
• Manual checking of debit/credit card transactions
• Monitoring of SMS banking & Internet banking
• Monitoring of various applications provided by net infrastructure system i.e EMC products (Networker, VMware, Symmetric VMAX, Data Domain etc.) Additional Responsibilities: Data Center:
• Up-keeping of data center around the clock
• In/Out control of data center by various designed forms
• Generating data center access control list
• Monitoring/checking data center facilities i.e. A/C cooling system, Fire system, UPS status Month End:
• Providing support within ITD and Finance depts. by proving month end reports
• Running various scripts / programs in order to finalize month end processes Others:
• Ability to establish and maintain a positive and professional relationship with co-workers and other shift mates
• Ability to organize, efficiently document and routinely update information’s,
• Ability to apply procedures to work problems and situations
• Flexibility in responding courteously to immediate needs of users and callers
• Ability to establish priorities and maintain productivity despite numerous interruptions.
• Ability to establish and maintain excellent work relations with other ops staff with exceptional technical understanding as well as implementing possible solutions and strategies.