Cargo Agent

Job Title: Cargo Agent (Union) Location: [IAH – George Bush Intercontinental Airport] Department: Cargo / Operations Status: Union Position Reports To: Cargo Manager / Supervisor Who We Are U.S. Aviation Services is a leading provider of ground support and facility cleaning services for some of the nation’s busiest airports.

As part of the United Service Companies family, we bring decades of experience, innovation, and dedication to the aviation industry. From terminal cleaning and baggage handling to cabin services and more, our expert teams work behind the scenes to keep the travel experience running smoothly and safely for millions of passengers each year.

With operations at major hubs across the country, U.S. Aviation Services combines a national footprint with a local team spirit—built on safety, service, and respect. Our mission is to create cleaner, safer environments while supporting the essential workers who make air travel possible every day. Why Work for U.S. Aviation Services?

At U.S. Aviation Services, you’ll find more than just a job—you’ll find a career with purpose. We offer a welcoming, team-focused culture where your hard work is recognized, and opportunities for advancement are always within reach. Whether you're new to the workforce or looking for a change, we provide the training, support, and flexibility you need to succeed.

We’re proud to support our employees with: ✔ Flexible Schedules – Full-time and part-time shifts available to fit your lifestyle ✔ Weekly Pay – Get paid on time, every week ✔ Paid Training – No experience? No problem—we’ll teach you everything you need to know ✔ Opportunities for Growth – Many of our supervisors and managers started on the front lines Position Summary The Cargo Agent position supports various departments within the airport cargo operation, including Office and Warehouse operations.

Employees may be assigned to different departments or sub-departments based on operational needs, and specific duties, responsibilities, and physical requirements may vary depending on the assigned area. Office assignments may include administrative, clerical, customer service, documentation, and computer-based cargo functions.

Warehouse assignments may include freight handling, loading and unloading, cargo movement, equipment operation, and other physical cargo-related duties. Employees may be required to work in different areas of the cargo operation as business needs require. Candidates should be prepared to perform a variety of duties and work in a fast-paced airport environment.

Important Information for Candidates This position may be assigned to either Office or Warehouse operations. Job duties and responsibilities may differ based on the department or sub-department to which the employee is assigned. Assignment is based on operational needs. Warehouse assignments are physically demanding and may require frequent standing, walking, lifting, pushing, pulling, bending, and working in varying temperatures.

Office assignments may involve extended periods of sitting, computer use, data entry, documentation, customer service, and administrative work. All employees are expected to follow company policies, safety procedures, airline requirements, and applicable regulatory requirements. Office Agent – Key Duties and Responsibilities Prepare, review, and process cargo documentation, including airway bills, manifests, delivery orders, and billing paperwork.

Enter and maintain cargo shipment data in company and airline computer systems with a high level of accuracy. Coordinate inbound and outbound cargo activities with warehouse staff, drivers, airline representatives, and customers. Respond to customer, airline, and internal inquiries regarding cargo status, delays, discrepancies, and releases.

Verify cargo details such as weight, piece count, special handling requirements, and customs status. Ensure compliance with TSA, FAA, airline, and company regulations and procedures. Assist in resolving documentation errors, shortages, damage reports, and other operational issues. Maintain organized records and files in accordance with retention and audit requirements.

Perform clerical tasks such as answering phones, responding to emails, scanning documents, and preparing daily reports. Support supervisors and managers with administrative and operational needs as required. Perform other duties as assigned within the scope of the position and applicable union agreement. Office Qualifications High school diploma or GED required.

Prior cargo, airline, logistics, or office experience preferred. Basic computer proficiency, including email, data entry, and office systems. Ability to accurately handle paperwork and information in a fast-paced environment. Strong attention to detail and organizational skills. Good communication and customer service skills.

Office Physical Requirements Ability to sit or stand for extended periods. Ability to perform repetitive office tasks such as typing and file handling. Ability to walk between office and warehouse areas as needed. Warehouse Agent – Key Duties and Responsibilities Organize and categorize freight based on size, weight, and shipping requirements.

Sort freight efficiently for loading and unloading. Properly secure, lift, and position freight to prevent damage during transit. Safeguard fragile or high-value items and handle them according to applicable guidelines. Load freight into over-the-road equipment, containers, city trailers, or straight trucks using appropriate methods.

Ensure loads are properly balanced and secured in compliance with safety regulations and company policies. Operate pallet jacks and forklifts to move freight within the warehouse or loading dock, when authorized. Properly handle and move hazardous materials in accordance with applicable requirements. Follow safety protocols when unloading and handling shipments.

Properly store and label hazardous materials to prevent contamination or accidents. Comply with OSHA and other applicable industry safety standards. Perform all freight handling procedures safely to prevent injury or damage. Perform tasks assigned by the Lead or Supervisor and outlined within the scope of work. Warehouse Preferred Qualifications Forklift certification.

Hazmat handling experience. Freight handling experience. Previous dockworker or warehouse experience. Warehouse Physical & Work Environment Ability to perform physically demanding work, including standing, walking, bending, lifting, pushing, pulling, loading, and unloading freight. Ability to work around warehouse equipment, aircraft, vehicles, and active loading areas.

Exposure to hot, cold, and other varying weather conditions is common. Ability to work in a fast-paced, time-sensitive airport cargo environment. Ability to wear required PPE and follow all safety requirements. Ability to lift and move freight as required by the assigned department and job duties. General Requirements The following requirements apply to all employees assigned to this position , regardless of whether they are assigned to Office or Warehouse operations: Must be at least 18 years of age.

Reliable transportation to work. Valid, unexpired driver's license. Ability to work flexible shifts, including nights, weekends, holidays, and overtime as required by operations. Ability to obtain and maintain an AOA badge, CBP clearance, and USPS mail certification. Ability to read and understand flight schedules. Report to work in appropriate uniform attire and wear required PPE when applicable.

Follow all company policies, procedures, and safety requirements. Follow applicable TSA, FAA, CBP, OSHA, airline, and other regulatory requirements. Maintain required airport security credentials and certifications. Properly clock in and out at the beginning and end of each shift. Demonstrate respectful and helpful behavior toward coworkers, airline personnel, customers, and other employees working within the assigned area.

Authorized to work in the United States. We use E-Verify. Perform other duties as assigned within the scope of the position and applicable union agreement. Department assignments and specific duties may change based on operational needs. United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together. Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.

If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985