Outbound Warehouse Operation Lead - Bangna K.M 23 (SPX Express)

Oversee and manage the Outbound Sort and Outbound Dispatch processes to ensure efficiency. Handle backlog chasing and manage workflows to meet Service Level Agreements (SLAs). Work with both internal and external functions to properly handle pushed-out parcels. Optimize manpower from the planning team to align with cycle times and hourly volume.

Continuously improve staff Key Performance Indicators (KPIs) on productivity, accuracy, service level, and stakeholder satisfaction. Act as a leader for the operational team, using daily performance reports to monitor and manage staff effectively. Coach and advise team members to foster their development and enhance team performance.

Drive a culture of excellence and maintain high operational standards. Report a summary of data, operational concerns, and improvement procedures to management and other relevant parties. Demonstrate a history of excellence in team development and performance management. Bachelor's degree or higher in Engineering, Logistics Management, Supply Chain Management, or a related field.

Ability to work night shift as required Good communication and stakeholder management skills. Analytical ability - logical thinking and optimization. Strong working knowledge of Spreadsheets (Excel/Google Sheets). Proven working experience in project management Multitasking and prioritizing skills. Work with fast, timeline and extra long working hours during campaign Fast Response